Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist guests with luggage and ensure hotel areas are tidy and welcoming.
- Company: Join Merlin Entertainments, a leader in creating unforgettable experiences at Alton Towers Resort.
- Benefits: Enjoy 20 free attraction tickets, discounts on LEGO, and access to exclusive retail deals.
- Why this job: Be part of a fun, dynamic team where every day brings new challenges and opportunities.
- Qualifications: No experience needed; just bring your positive attitude and passion for customer service!
- Other info: Flexible shifts available, including weekends and evenings, with ongoing training provided.
Do you thrive in a fast-paced, fun-filled environment where no two days are the same? Then we want you to help us deliver unforgettable experiences as a Hotel Porter at Alton Towers Resort!
What You’ll Be Doing
- Working across 5 unique properties, you’ll play a key role in delivering exceptional customer service from check-in to check-out.
- Greet and assist guests of all ages with luggage and hotel information.
- Assist our guests with any in-room requests such as TVs, heating/air conditioning units and much more.
- Uphold the standards of tidiness of the hotel properties and grounds to ensure everything is spotless for our guests!
- Be a positive, helpful presence in the hotel reception and public areas – always ready with a smile.
What We’re Looking For
- Enthusiastic, proactive, and helpful individuals who love to go above and beyond.
- A proactive attitude and a can-do approach to solving problems.
- A genuine passion for delivering exceptional customer service.
- Strong communication skills and a friendly, approachable manner.
- Flexibility to work shifts including weekends and evenings.
- A good level of physical fitness, as it involves a significant amount of walking throughout the day.
- Previous hotel or guest service experience is a bonus – but not essential as you’ll be trained on the job. It’s your attitude, personality and passion that matter most!
You’ll also take responsibility for the safe handling of guest property, delivering it to their rooms as well as being on hand for any additional help they may need during their stay. In this role, you could work in any of our amazing hotels.
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more...
Pay Range
Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Entertainment Providers
Porter - Hotel employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter - Hotel
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the layout and amenities will help you answer guest queries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Being friendly and approachable is key in this role, so try engaging in conversations with friends or family to build your confidence.
✨Tip Number 3
Demonstrate your proactive attitude by thinking of ways to enhance guest experiences. Prepare a few examples of how you’ve gone above and beyond in previous roles or situations.
✨Tip Number 4
Be ready to discuss your flexibility in working hours. Highlighting your willingness to work weekends and evenings can set you apart from other candidates.
We think you need these skills to ace Porter - Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Porter position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as delivering exceptional customer service or working in a dynamic environment.
Highlight Relevant Experience: Even if you don't have direct hotel experience, emphasise any customer service roles you've held. Showcase your proactive attitude, problem-solving skills, and ability to work in fast-paced settings.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way, especially in a customer service position like this one.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you went above and beyond to help guests, as this is crucial for a Porter role.
✨Be Ready for Physical Questions
Since the job involves a lot of walking and physical activity, be prepared to discuss your fitness level and any relevant experiences that showcase your ability to handle the physical demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or what a typical day looks like for a Porter at the hotel.
