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- Tasks: Oversee operations at the iconic London Eye Pier and ensure smooth passenger flow.
- Company: Join a leading entertainment company with a vibrant atmosphere.
- Benefits: Monthly bonuses, fortnightly pay, discounts, and free attraction tickets.
- Why this job: Be at the heart of the action and create memorable experiences for guests.
- Qualifications: Experience in busy environments, strong communication skills, and a guest-focused attitude.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
The predicted salary is between 13 - 16 £ per hour.
Location: London Eye
Ready to swap the ordinary for the extraordinary? We’re on the lookout for a confident, calm‑under‑pressure Pier Controller who thrives in lively environments and loves keeping things running smoothly. If you enjoy being at the heart of the action, coordinating people and movement with a smile, and turning busy moments into brilliant experiences, this role puts you right where the excitement happens.
What you'll be doing:
- Oversee the safe and efficient daily operation of the London Eye Pier.
- Manage vessel movements, passenger flow, and queue systems.
- Coordinate charter schedules and real‑time operational changes.
- Deliver high‑quality customer service and resolve queries.
- Liaise with boat operators and external agencies to maintain smooth operations.
- Communicate key updates to the team and management.
- Maintain accurate headcounts, capacity logs, and required paperwork.
- Ensure full compliance with Health & Safety procedures.
- Support strong working relationships across operators and Duty Management.
- Meet customer service KPIs and contribute to continuous improvement.
- Perform other operational duties as required.
This role requires flexibility to work 5 out of 7 days, averaging 40 hours per week during peak periods, with early and late shifts between 7:45am and 9:00pm.
Qualifications & Experience:
- Experienced working in high‑pressure and busy environments.
- Excellent organisational skills.
- Strong verbal communication skills, including delivering clear public announcements.
- Reliable timekeeping and comfortable working within scheduled, service‑driven operations.
- Calm and composed under pressure with strong situational awareness and proactive risk‑spotting.
- Guest‑focused, service‑oriented, and able to anticipate and respond to customer needs.
- Adaptable and comfortable working outdoors and adjusting to changing operational demands.
Benefits:
- Monthly Bonus based on guest satisfaction
- Fortnightly pay
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £13.68/Hr.
Pier Controller London, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pier Controller London, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your communication skills! Since this role is all about coordinating and delivering great customer service, make sure you can express yourself clearly and confidently during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed busy situations in the past. This will demonstrate that you can keep things running smoothly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at the London Eye.
We think you need these skills to ace Pier Controller London, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your words. Remember, we’re looking for someone who thrives in lively environments, so show us how you fit that vibe!
Highlight Relevant Experience: Make sure to emphasise any experience you've had in high-pressure or busy environments. We love seeing examples of how you've kept things running smoothly in the past. Whether it’s managing queues or coordinating schedules, give us the details that make you stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since this role involves delivering announcements and updates. Make sure your writing is easy to read and gets straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Merlin Entertainments
✨Know the Role Inside Out
Before your interview, make sure you understand what a Pier Controller does. Familiarise yourself with the daily operations of the London Eye Pier, including managing vessel movements and passenger flow. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Calmness Under Pressure
Since this role requires someone who can stay calm in busy environments, prepare examples from your past experiences where you've successfully managed stressful situations. Highlight how you maintained composure and ensured smooth operations, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
As a Pier Controller, you'll need to communicate effectively with both guests and team members. Practice delivering clear and concise messages, and be ready to discuss how you've handled customer queries in the past. This will showcase your ability to provide high-quality customer service.
✨Emphasise Your Flexibility and Adaptability
The job requires working varied hours and adapting to changing operational demands. Be prepared to discuss your availability and any previous roles where you had to adjust quickly to new situations. This will show that you're ready to meet the challenges of the role head-on.