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For Companies At a Glance
- Tasks: Lead the Ice Rink team and ensure a magical experience for guests.
- Company: Join the iconic Warwick Castle and be part of an exciting winter event.
- Benefits: Competitive pay, Merlin Magic Pass, and discounts at shops and restaurants.
- Why this job: Be a leader in a unique environment and create unforgettable memories on ice.
- Qualifications: Experience in ice rink operations and strong leadership skills required.
- Other info: Flexible shifts with opportunities to work during festive dates.
What you\’ll bring to the team
Lead the Magic on Ice! Join Us as an Ice Rink Operations Team Leader at Warwick Castle ️
Are you ready to take the reins of a truly unique experience this winter? We’re on the lookout for an experienced Ice Rink Operations Team Leader to join our team at Warwick Castle. If you thrive in fast-paced environments and know how to deliver seamless guest experiences, this is your moment to lead!
In this role, you’ll work closely with the Event Manager to ensure the ice rink runs smoothly day in and day out. You\\\’ll manage a fantastic team of Ice Rink Hosts, oversee daily operations, and be the go-to person for everything from staffing to safety. You’ll help make sure that every guest enjoys their time on the ice while also supporting the setup and induction processes.
Your Role Will Include:
- Leading the Ice Rink Hosts, ensuring smooth daily operations and high standards of service.
- Serving as the primary point of contact for rink operations, addressing guest inquiries and resolving issues.
- Supporting the Ice Maintenance Technician and assisting with rink setup and maintenance.
- Conducting daily opening and closing checks to keep everything running like clockwork.
- Operating the Zamboni as needed to maintain the ice surface.
- Ensuring public safety and enforcing rink rules.
- Collaborating with the Duty Manager and first aid teams to handle any onsite challenges.
Qualifications & Experience
- Proven experience in ice rink operations, with a solid understanding of safety protocols.
- Confident ice-skating skills and supervisory experience.
- Strong leadership and problem-solving abilities.
- Excellent customer service skills and experience in guest-facing roles.
- Ability to stay calm under pressure and manage a variety of tasks.
- Flexibility to work evenings, weekends, and key festive dates, including Christmas Eve, Boxing Day, and New Year’s Eve.
Benefits
- 8-week seasonal contract with 3-4 shifts per week.
- Competitive pay and the chance to lead a unique, exciting event!
- Merlin Magic Pass – 40 free tickets to all Merlin attractions worldwide for you and your family.
- 25% discount in our shops and restaurants, plus 40% off LEGO online!
Be part of something magical this winter at Warwick Castle – where history and adventure come to life on the ice. If you’ve got what it takes to lead our rink to success, we want to hear from you!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.45/Hr.
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Operations Team Leader - Ice Rink Warwick, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader - Ice Rink Warwick, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warwick Castle and its ice rink operations. Understanding their values and what makes them unique will help you stand out and show that you're genuinely interested in leading the team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved issues under pressure. Being able to share these stories will demonstrate your capability to manage the Ice Rink Hosts effectively.
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering seamless guest experiences, be ready to discuss how you've handled guest inquiries or complaints in the past. This will highlight your ability to keep the magic alive on the ice!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Warwick Castle. Let’s make this winter magical together!
We think you need these skills to ace Operations Team Leader - Ice Rink Warwick, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Passion for Ice Rink Operations: When you’re writing your application, let your enthusiasm for ice rink operations shine through! We want to see how much you love creating magical experiences for guests and leading a team. Share any relevant experiences that highlight your passion.
Highlight Your Leadership Skills: As an Ice Rink Operations Team Leader, strong leadership is key. Make sure to showcase your supervisory experience and any examples of how you've successfully managed a team in the past. We’re looking for someone who can inspire and motivate!
Be Specific About Your Experience: Don’t just say you have experience; give us the details! Talk about your previous roles in ice rink operations, safety protocols you’ve implemented, or any challenges you’ve overcome. The more specific you are, the better we can see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll be able to attach your CV and cover letter right there. Plus, it helps us keep everything organised and ensures your application gets the attention it deserves.
How to prepare for a job interview at Merlin Entertainments
✨Know Your Ice Rink Operations
Make sure you brush up on your knowledge of ice rink operations and safety protocols. Familiarise yourself with the daily tasks involved, from managing the team to handling guest inquiries. This will show that you're not just interested in the role but also understand what it takes to lead effectively.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you resolved conflicts or improved service standards. Being able to demonstrate your leadership style and problem-solving abilities will set you apart from other candidates.
✨Emphasise Customer Service Experience
Since this role is all about delivering seamless guest experiences, be ready to discuss your customer service background. Share specific instances where you went above and beyond for guests, as this will highlight your commitment to creating a magical experience at the ice rink.
✨Stay Calm Under Pressure
The ability to stay composed in a fast-paced environment is crucial. Prepare to discuss scenarios where you've managed multiple tasks or dealt with unexpected challenges. This will reassure the interviewers that you can handle the hustle and bustle of the ice rink during peak times.
