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- Tasks: Lead the Operations Control team to ensure smooth daily park operations and incident management.
- Company: Join LEGOLAND Windsor, the UK's favourite children's theme park, full of fun and adventure.
- Benefits: Enjoy 40% off LEGO products, free Merlin attraction tickets, and a private pension scheme.
- Why this job: Be part of a vibrant team that values innovation, collaboration, and creating magical experiences for guests.
- Qualifications: Experience in Operations Management and team leadership, with strong communication and data-driven skills.
- Other info: Work in a beautiful parkland setting and enjoy ongoing training and development opportunities.
The predicted salary is between 32000 - 44800 £ per year.
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Contract Type: Permanent, salaried
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for an Operations Control Manager to join our AWESOME Park Operations Team!
The Operations Control Manager will oversee the operational control function, managing the team and ensuring the smooth daily running of all on park resource. You will lead the first response and resolution of any on park incidents, ensuring clear communication across the resort to all relevant stakeholders and any guest impact is minimised. As an experienced manager you will ensure that your team have all the tools and training they require in order to deliver their function to the best of their abilities, seeking new and innovative solutions to continuously improve the service this team deliver.
As the senior manager within this team you will drive best practice and exceptional service, using your operations experience to ensure your team are coordinating and collaborating across the resort with the relevant teams. You will utilise your experience to positively impact both our guest and staff KPIs, set and adhere to department SLAs, and foster a culture of belonging within your team. Your operational background will support your comprehensive health & safety knowledge and you will ensure policy compliance, actively sharing your suggestions for health & safety improvements.
Qualifications & Experience
- Proven experience in Operations Management, ideally in a theme park setting
- Previous experience managing a team is essential
- Excellent prioritisation skills
- Data driven, with a history of utilising data to inform process improvement
- Must have experience within incident management and resource allocation
- A clear and confident communicator, with the ability to collaborate with senior leaders, cross functional teams and the wider resort as necessary
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort: We are looking for an Operations Control Manager to join our AWESOME team at the UK's favourite children's theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range: GBP £32,000.00/Yr.
Operations Control Manager Windsor, UK employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Control Manager Windsor, UK
✨Tip Number 1
Familiarise yourself with the LEGOLAND Windsor Resort and its operations. Understanding the park's unique environment and challenges will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of LEGOLAND or similar theme parks. They can provide valuable insights into the company culture and operational challenges, which can help you tailor your approach and responses in interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that highlight your skills in operations management, incident management, and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your data-driven decision-making skills by being ready to discuss how you've used data to improve processes in previous roles. This will align well with the expectations for the Operations Control Manager position.
We think you need these skills to ace Operations Control Manager Windsor, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations management, particularly in a theme park or similar environment. Use specific examples that demonstrate your leadership skills and ability to manage incidents effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the LEGOLAND Windsor Resort. Mention how your background aligns with their needs, focusing on your data-driven approach and experience in resource allocation.
Showcase Relevant Skills: Emphasise your prioritisation skills and your ability to communicate clearly with various stakeholders. Provide examples of how you've used data to improve processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Operations Control Manager.
How to prepare for a job interview at Merlin Entertainments
✨Showcase Your Operations Experience
Make sure to highlight your previous experience in operations management, especially in a theme park or similar environment. Be prepared to discuss specific examples of how you've successfully managed teams and improved operational processes.
✨Demonstrate Incident Management Skills
Since the role involves incident management, be ready to share your experiences dealing with on-park incidents. Discuss how you approached these situations, communicated with stakeholders, and minimised guest impact.
✨Emphasise Data-Driven Decision Making
The job requires a data-driven mindset, so come prepared with examples of how you've used data to inform decisions and improve processes. This could include metrics you've tracked or changes you've implemented based on data analysis.
✨Communicate Clearly and Confidently
As a clear communicator, it's essential to demonstrate your ability to collaborate with various teams and senior leaders. Practice articulating your thoughts clearly and confidently, as this will be crucial in ensuring effective communication across the resort.
