What you'll bring to the team
Admissions Supervisor (FTC) LEGO Discovery Centre Manchester
We are looking for an enthusiastic and motivated Admissions Supervisor to lead our Admissions team and help create an outstanding first impression for every guest visiting our attraction. Reporting to the Operations Manager, you'll be responsible for the safe and effective day-to-day operation of the Admissions department, ensuring exceptional guest service, strong sales performance, and high operational standards at all times.
As a people-focused leader, you'll recruit, train, coach and develop a team of Admissions Hosts, creating a positive and engaging working environment while ensuring staffing levels meet operational demands. You'll oversee ticketing systems, cash handling procedures, sales performance, guest flow, annual pass promotions, and front-of-house presentation, while continually looking for new ways to enhance the guest experience and drive revenue.
This is a hands-on role that requires strong leadership, commercial awareness, and a passion for delivering memorable customer experiences in a fast-paced visitor attraction environment. Regular weekend and bank holiday working will be required to support our seven-day operation.
Please note this is a fixed term contract until 31st December 2027. This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Qualifications & Experience
- Experience in a supervisory or team leadership role within attractions, hospitality, leisure, retail, tourism, or a customer-facing environment.
- Proven ability to lead, motivate, coach and develop teams to achieve operational and customer service objectives.
- Strong customer service skills with a passion for creating exceptional guest experiences.
- Commercial awareness with experience of driving sales, revenue, and KPI performance.
- Experience managing cash handling processes, ticketing systems, or other transactional environments.
- Strong organisational skills with the ability to manage priorities in a fast-paced operational setting.
- Good understanding of Health & Safety responsibilities and compliance requirements.
- Excellent communication skills with confidence in handling guest enquiries and supporting team performance.
- Ability to work flexibly, including weekends, bank holidays, and duty management shifts as required.
- Proficient in Microsoft Office and comfortable using operational systems and reporting tools.
Benefits
Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today. Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.
Posted Salary Range
GBP £29,666.00/Yr.
#J-18808-Ljbffr
Admissions Supervisor (FTC) in Manchester employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
