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- Tasks: Be the friendly voice helping guests plan magical stays at our attractions.
- Company: Join the fun-loving team at Merlin, where magic happens every day!
- Benefits: Enjoy discounts on LEGO, free attraction tickets, and ongoing training.
- Why this job: Create unforgettable experiences while working in a vibrant, exciting environment.
- Qualifications: Customer service experience and a passion for delivering outstanding guest experiences.
- Other info: Collaborative team culture with opportunities for personal growth and development.
The predicted salary is between 12 - 13 £ per hour.
Location: Chessington World of Adventures, Surrey KT9 2NE
Contract Type: Seasonal
We are recruiting for UK Short Breaks Call Centre Advisors to join our AWESOME Guest Experience Team! As a UK Short Breaks Call Centre Advisor, you will be the friendly first point of contact for guests looking to plan magical stays across Merlin attractions. You’ll respond to enquiries via phone, email, and live chat, offering clear, accurate information and ensuring every guest feels valued and supported throughout their journey. Using our dedicated booking system, you’ll manage reservations efficiently while making the booking experience smooth and enjoyable.
A key part of your role will be identifying opportunities to enhance each guest’s stay by recommending additional products and services. You’ll work confidently toward sales targets, always ensuring your approach remains guest‑focused and aligned with our commitment to exceptional service.
Collaboration is central to the way we work. You’ll partner closely with your teammates to achieve shared goals, contributing ideas, sharing insights, and supporting continuous improvement across the team. To deliver the best possible experience, you’ll also build strong knowledge of our attractions, promotions, and short breaks offerings, keeping up to date with new developments. From time to time, you’ll take on additional tasks to support the contact centre’s wider operations. Above all, you will play an important role in creating memorable experiences for every guest you interact with, bringing positivity, professionalism, and care to each conversation.
Qualifications & Experience
- Previous experience in a customer service, contact centre, or hospitality environment is essential
- Proven ability to manage guest enquiries, resolve issues, and deliver effective solutions is essential
- A track record of meeting or exceeding sales and performance targets is advantageous
- Strong written and verbal communication skills
- Passionate about delivering outstanding guest experiences
- Confidence in identifying upselling opportunities in a professional, guest‑focused way
- Strong organisational skills, with the ability to multitask and prioritise in a fast‑paced environment
- High attention to detail when processing bookings and handling guest information
- A collaborative mindset and willingness to contribute positively to team success
- Ability to remain calm, composed, and professional under pressure
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Ongoing training & development
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: GBP £12.30/Hr
UK Short Breaks Call Centre Advisor in London employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Short Breaks Call Centre Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Merlin and its attractions so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to create those magical experiences for guests.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, role-play common scenarios with a friend. This will help you feel more at ease when handling enquiries and upselling products.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in past roles. Merlin values a collaborative mindset, so highlight your ability to contribute positively to team success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our awesome Guest Experience Team right from the start.
We think you need these skills to ace UK Short Breaks Call Centre Advisor in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or hospitality. We want to see how you've made guests feel valued and supported in your past roles!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your strong written communication skills, just like you would when chatting with a guest.
Demonstrate Your Passion: Let us know why you're excited about this role! Share your enthusiasm for creating memorable experiences and how you can contribute to our awesome team at Merlin.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you on the path to joining our fantastic Guest Experience Team!
How to prepare for a job interview at Merlin Entertainments
✨Know Your Stuff
Before the interview, make sure you’re familiar with Merlin attractions and the services they offer. This will help you answer questions confidently and show your passion for creating memorable experiences for guests.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you’ve successfully managed guest enquiries or resolved issues. Highlight how you went above and beyond to ensure customer satisfaction, as this is key for a Call Centre Advisor.
✨Practice Upselling Techniques
Think of ways you can recommend additional products or services during the conversation. Be ready to discuss how you’ve identified upselling opportunities in past roles while keeping the guest’s needs at the forefront.
✨Emphasise Teamwork
Collaboration is crucial in this role, so be prepared to talk about how you’ve worked effectively within a team. Share examples of how you contributed to team goals and supported your colleagues in achieving success.
