At a Glance
- Tasks: Deliver world-class customer service and create memorable moments for guests.
- Company: Join the fun at Shrek's Adventure! London and The London Dungeons.
- Benefits: Enjoy a monthly bonus, discounts, and free attraction tickets for you and your friends.
- Other info: Flexible hours with opportunities to work weekends and bank holidays.
- Why this job: Be part of an exciting team and make every guest's experience unforgettable.
- Qualifications: Strong customer focus and teamwork skills; retail or hospitality experience preferred.
The predicted salary is between 13.84 - 13.84 £ per hour.
Retail Host Location: Shrek's Adventure! London and The London Dungeons
Hours: Flexible availability is required, including weekends and bank holidays. We welcome applications from candidates with Part-time or Full-time availability.
The London Dungeon and Shrek's Adventure! London are currently recruiting for Retail Hosts to join our team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate.
What you will be doing
- Delivering world class customer service to every guest you interact with, whether they are buying a £2 pencil or an £80 Giant Kung Fu Panda plush.
- Creating memorable moments through friendly, confident and engaging service.
- Actively upselling products and promoting in-store offers using strong product knowledge.
- Maintaining excellent visual merchandising standards across all retail areas, following guidelines and planograms.
- Following opening and closing procedures in line with the department operation plan.
- Ensuring health and safety standards are always a top priority.
- Working collaboratively as part of a supportive and positive team.
- Having FUN while you do it.
Qualifications & Experience
- Flexibility is key as you'll be part of a roster that includes weekdays, weekends and bank holidays.
- Strong customer focus and the ability to work well as part of a team.
- Confidence in approaching and interacting with a high volume of guests every day.
- Experience in upselling and achieving sales targets.
- Previous experience in retail, hospitality or entertainment, with the ability to work under pressure to high standards.
- A proactive approach, always ready to support colleagues and ensure Health & Safety standards are met.
- Pride in delivering memorable experiences that go above and beyond guest expectations.
Benefits
- Monthly Bonus based on guest satisfaction.
- Fortnightly pay.
- 25% discount in our retail shops and restaurants.
- 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range GBP £13.84/Hr.
Retail Host (Seasonal) London, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Host (Seasonal) London, UK Guaranteed Hours (MGH)
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Retail Host (Seasonal) London, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Retail Host (Seasonal) London, UK Guaranteed Hours (MGH) position at Merlin Entertainments. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Retail Host (Seasonal) London, UK Guaranteed Hours (MGH) at Merlin Entertainments. Remember, quality over quantity!
How to prepare for a job interview at Merlin Entertainments
✨Know Your Products
Brush up on the products or brands that Merlin Entertainments sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Merlin Entertainments is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Merlin Entertainments.
