Overview
As a Resource Associate within Planning and Business Support, you help streamline onboarding, recruitment, and training for frontline teams. You will be the first point of contact for candidates, ensuring a positive start and identifying development opportunities. You’ll coordinate on-site recruitment and inductions, shape training plans, and secure the right skills coverage while upholding health, safety, and compliance. Working with operational teams and the UK People Hub, you drive employee performance, conduct processes, and keep stakeholders updated to support guest KPIs. This role offers varied scheduling and a meaningful impact on the guest experience and workplace culture.
Pay / Benefits
- 28 days holiday (including bank holidays)
- Merlin Annual Passes – 6 per year
- Merlin Magic Pass – 20 free tickets (40 after a year)
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
Responsibilities
- Coordinate on-site recruitment activities, raise requisitions, track candidate availability
- Deliver engaging site inductions to prepare new hires
- Develop and maintain frontline training plans and monitor completion
- Collaborate with operational departments to ensure appropriate skill coverage while meeting H&S/compliance requirements
- Lead employee performance and conduct processes, focusing on ride-related health, safety, and compliance
- Maintain accurate records and provide regular updates to Resort Management
- Partner with the UK People Hub for HR processes and escalation as needed
Key requirements
- Previous experience in an HR, administrative, or resource coordination role (preferred)
- Understanding of health, safety, and compliance requirements for rides (preferred)
- Familiarity with onboarding, training, absence management and Employee Relations processes
- Experience in recruitment coordination is advantageous
- Experience in fast-paced environments with ability to manage competing priorities
- Clear and engaging communication skills for inductions and training
- Problem-solving, adaptability, and cross-team collaboration abilities
- clear and engaging communication
- problem-solving
- adaptability
- collaboration across teams
- attention to detail
Resource Associate in London employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
