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- Tasks: Be the friendly voice helping guests plan their magical stays and resolve any issues.
- Company: Leading entertainment company in the UK with a focus on guest experience.
- Benefits: Exciting perks, personal development opportunities, and a fun work environment.
- Why this job: Make a real difference in guests' experiences while working in a vibrant team.
- Qualifications: Excellent customer service skills and a passion for creating memorable experiences.
- Other info: Seasonal role with potential for growth and development in the entertainment industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading entertainment company located in the United Kingdom is looking for a UK Short Breaks Call Centre Advisor to be the friendly first contact for guests planning magical stays. The ideal candidate will excel in customer service, resolve issues, and meet sales targets while ensuring guests feel valued.
You will manage reservations, recommend additional products, and work closely with teammates to enhance guest experiences. This role comes with great perks and opportunities for personal development.
Guest Experience Advisor (Seasonal Call Centre) in London employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Advisor (Seasonal Call Centre) in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the kind of experiences they offer. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Guest Experience Advisor. This will help you feel more confident when it comes to resolving issues and making guests feel valued.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and perks we offer, making it easier for you to land that dream job!
We think you need these skills to ace Guest Experience Advisor (Seasonal Call Centre) in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to make guests feel valued, just like we do at StudySmarter!
Be Friendly and Approachable: Since you'll be the first point of contact for our guests, let your personality shine through! Use a warm and friendly tone in your written application to show us you’re the perfect fit for this role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Guest Experience Advisor role. We love seeing candidates who put in the effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Merlin Entertainments
✨Know the Company Inside Out
Before your interview, do some homework on the entertainment company. Understand their values, mission, and the types of experiences they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you resolved issues and made guests feel valued, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or meeting sales targets. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, it's not just about what you say, but how you say it!
✨Be Enthusiastic and Personable
This role is all about creating magical experiences for guests, so let your personality shine through! Be friendly, approachable, and enthusiastic during the interview. A positive attitude can make a huge difference and show that you’re a great fit for the team.
