At a Glance
- Tasks: Engage with guests, promote attractions, and ensure a smooth visitor experience.
- Company: Join the fun at The London Dungeon and Shrek's Adventure!
- Benefits: Earn a competitive wage, enjoy discounts, and get free attraction tickets.
- Other info: Flexible hours with opportunities for bonuses and career growth.
- Why this job: Be the face of iconic attractions and create magical memories for visitors.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 13.84 - 13.84 £ per hour.
What you'll bring to the team
Location: The London Dungeon and Shrek's Adventure London!
Availability: Flexible to work a minimum of 4-5 days per week, including weekdays and weekends, in line with business requirements. Full availability needed between 18 October and 1 November 2026.
The London Dungeon and Shrek's Adventure! London are currently recruiting for Admissions Hosts to join our outgoing, self-motivated, sales and customer service focused team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off!
About the role
Operating from the busy heart of London's South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers!
You will have the opportunity to tailor a guests' perfect visit to Merlin's London tourist attractions, ensuring they have a memorable and rewarding experience. Not only this but you will be batching groups of excited guests into our shows, looking after queue lines, and ensuring the flow into the attractions runs as smoothly as possible.
You will be the face of the attractions and our guests first point of contact so you will have the opportunity to interact, entertain and create magic memories, all whilst providing the very best customer service. These roles are seasonal with the contract coming to an end in September 2026. Our attractions are open daily and flexibility will be needed as you'll be working your fair share of weekends and bank holidays.
Qualifications & Experience
- Fully flexible to work a rota pattern across weekdays, weekends, and peak trading periods.
- Strong customer service and communication skills.
- Experience working in a fast-paced, customer-facing environment.
- Proven ability to meet KPIs, targets, and drive sales revenue.
- Confident promoting and upselling products and services.
- Ability to work effectively both independently and as part of a team.
- Committed to delivering exceptional visitor experiences.
- Understanding of health, safety, and operational procedures.
- Positive, proactive, and willing to go the extra mile.
Benefits
- Monthly Bonus based on guest satisfaction
- Fortnightly pay
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: From GBP £13.84/Hr.
Admissions Host London, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Host London, UK Guaranteed Hours (MGH)
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Merlin Entertainments.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Merlin Entertainments.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Merlin Entertainments.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Merlin Entertainments!
We think you need these skills to ace Admissions Host London, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Merlin Entertainments, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Merlin Entertainments!
How to prepare for a job interview at Merlin Entertainments
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Merlin Entertainments that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Merlin Entertainments during this peak time and how you can be an asset to their team.
