At a Glance
- Tasks: Ensure guest safety and provide excellent customer service at the Waterpark.
- Company: Join the fun team at Alton Towers Resort, a leading entertainment destination.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Dynamic work environment with great career prospects and a friendly team.
- Why this job: Make a real impact by ensuring guests have a safe and memorable experience.
- Qualifications: Must have NPLQ qualification and strong communication skills.
The predicted salary is between 11 - 11 £ per hour.
At Alton Towers Resort, safety and exceptional guest experience go hand in hand. We are seeking motivated and vigilant qualified Lifeguards to join our team, playing a vital role in ensuring every guest enjoys a safe, fun, and memorable visit. As a Lifeguard, you'll be an important part of life here at Alton Towers Resort as you ensure that everyone can use the Waterpark in safety and that they have access to everything they need to enjoy their visit. This will involve you providing excellent customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives.
We share your passion for fun and we will offer a safe, fun and professional working environment with excellent development opportunities.
Key Responsibilities:
- Maintain constant surveillance of the Waterpark to ensure guest safety at all times
- Respond promptly and effectively to emergencies, following established procedures and protocols
- Deliver outstanding customer service, engaging positively with guests of all ages
- Ensure poolside areas meet high standards of cleanliness and presentation
- Safely handle, set up, and maintain pool equipment
- Work collaboratively with colleagues to create a safe, efficient, and enjoyable environment
- Supervise guests in our Waterpark, always ensuring their safety
- Respond swiftly to any emergencies and follow safety protocols
- Maintain high levels of customer service
- Work effectively as part of a team to create a safe and enjoyable environment
Qualifications & Experience What We're Looking For:
- A proactive and responsible approach to safety
- Strong communication and interpersonal skills
- The ability to remain calm under pressure and act decisively
- A team-oriented mindset with a passion for guest experience
- Must have NPLQ qualification
Benefits:
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service
- 28 days holiday (including bank holidays)
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days' holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Pay Range Compensation between GBP £11.00/Hr.-GBP £13.20/Hr.
Lifeguard Stoke-on-Trent, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeguard Stoke-on-Trent, UK Guaranteed Hours (MGH)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin Entertainments. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin Entertainments
Don't be shy about reaching out to Merlin Entertainments directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lifeguard Stoke-on-Trent, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin Entertainments and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin Entertainments
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
