What you'll bring to the team
At Alton Towers Resort, safety and exceptional guest experience go hand in hand. We are seeking motivated and vigilant qualified Lifeguards to join our team, playing a vital role in ensuring every guest enjoys a safe, fun, and memorable visit.
As a Lifeguard you'll be an important part of life here at Alton Towers Resort as you ensure that everyone can use the Waterpark in safety and that they have access to everything they need to enjoy their visit. This will involve you providing excellent customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives.
We share your passion for fun and we will offer a safe, fun and professional working environment with excellent development opportunities.
Key Responsibilities:
- Maintain constant surveillance of the Waterpark to ensure guest safety at all times
- Respond promptly and effectively to emergencies, following established procedures and protocols
- Deliver outstanding customer service, engaging positively with guests of all ages
- Ensure poolside areas meet high standards of cleanliness and presentation
- Safely handle, set up, and maintain pool equipment
- Work collaboratively with colleagues to create a safe, efficient, and enjoyable environment
- Supervise guests in our Waterpark, always ensuring their safety
- Respond swiftly to any emergencies and follow safety protocols
- Maintain high levels of customer service
- Work effectively as part of a team to create a safe and enjoyable environment
Qualifications & Experience
What We’re Looking For:
- A proactive and responsible approach to safety
- Strong communication and interpersonal skills
- The ability to remain calm under pressure and act decisively
- A team-oriented mindset with a passion for guest experience
- NPLQ qualification is essential.
Please ensure you upload a current CV as part of your application. Unfortunately, we are unable to process applications that do not include a CV.
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: a number of free entries to our global attractions for you, your family, and your friends!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Ongoing training & development
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Lifeguard NPLQ Qualified employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
