Leisure Operations Supervisor

1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Merlin Entertainments provided pay range This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range We are looking for a Leisure Operations Supervisor to join the team at Britain\’s Greatest Escape!

The Leisure Operations Supervisor will play a critical leadership role in ensuring the smooth, safe, and efficient operation of leisure facilities, including the Waterpark and Extraordinary Golf. This role supervises Lifeguard and Senior Lifeguard teams, drives high standards of safety, guest experience, and operational excellence, while fostering a positive and motivated workforce. The Supervisor will also support staff development and act as a key link between frontline teams and senior management.

Key Accountabilities

Operational Management

Manage daily opening, operation, and closing procedures of leisure facilities.

Safety & Compliance

Monitor and ensure completion of health and safety checks, including water quality and cleanliness.

Training & Development

Coordinate ongoing training to maintain staff certifications and skills.Support career development pathways for Lifeguards and Senior Lifeguards.

Guest Experience Management

Handle escalated guest concerns promptly and professionally.Ensure team consistently delivers excellent customer service standards.

Performance Monitoring

Conduct regular performance reviews, spot checks, and provide constructive feedback.Recognise and reward outstanding performance, address underperformance proactively.

Communication & Reporting

Act as liaison between Lifeguard teams and upper management.Provide clear operational updates, reports, and insights to support continuous improvement.

Additional Responsibilities

Assist with Pool Plant operations to provide operational flexibility.Take ownership of key performance indicators (KPIs) and support the reception operation.

Qualifications & Experience

Proven experience in leisure operations, preferably with supervisory or team leadership responsibilities.Strong knowledge of lifeguarding principles and certification, NPLQ, RLSS compliance, and pool safety standards.Experience in staff development, performance management, and conflict resolution.Ability to manage multiple operational tasks efficiently under pressure.Excellent communication and interpersonal skills.Willingness to undertake further management and technical training as required.

Additional Considerations

This role requires flexibility to cover varied shifts, including weekends and evenings.The Leisure Operations Supervisor will contribute to a positive team culture, helping reduce staff turnover through strong leadership and support.Commitment to continuous personal development and upholding the organisation\’s values and standards.

Applicants must be aged 18+

Benefits

Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world40% discount online off LEGO25% discount in our on-site retail shops and restaurantsAccess to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travelOngoing training and development opportunitiesPlus, many more…

Pay Range

Compensation between GBP £12.50/Hr.-GBP £13.30/Hr.Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Management and ManufacturingIndustries Entertainment ProvidersReferrals increase your chances of interviewing at Merlin Entertainments by 2xGet notified about new Operations Supervisor jobs in Greater Stoke-on-Trent Area .Stoke-On-Trent, England, United Kingdom 3 days agoTalke, England, United Kingdom 8 hours agoStoke-On-Trent, England, United Kingdom 3 days agoStoke-On-Trent, England, United Kingdom 1 month agoStoke-On-Trent, England, United Kingdom 12 hours agoStoke-On-Trent, England, United Kingdom 1 week agoStoke-On-Trent, England, United Kingdom 3 days agoStoke-On-Trent, England, United Kingdom 3 weeks agoStoke-On-Trent, England, United Kingdom 3 weeks agoStoke-On-Trent, England, United Kingdom 1 month agoStoke-On-Trent, England, United Kingdom 1 month agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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