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- Tasks: Create magical experiences for guests at the ice rink this winter season.
- Company: Join the team at Warwick Castle, a place of wonder and excitement.
- Benefits: Enjoy free attraction tickets, discounts, and a fun work environment.
- Why this job: Be part of a festive atmosphere while making memories for visitors.
- Qualifications: Confident skating skills and a passion for customer service required.
- Other info: Flexible shifts with opportunities to work during holidays.
What you\’ll bring to the team
Do you want to be part of something magical this winter season? We\’re looking for enthusiastic and customer-focused Ice Rink Hosts to join us at Warwick Castle and help deliver unforgettable experiences on the ice! If you\’re a confident skater with a passion for providing top-notch service, this could be the perfect role for you.
As an Ice Rink Host, you’ll be the welcoming face for our guests, ensuring they have a smooth and exciting experience from the moment they arrive. You’ll handle everything from ticket scanning to skate exchanges and ensuring safety on the rink. You’ll also help maintain the rink and equipment, making sure everything is up to our high standards.
No two days are the same in this high-energy role, but every day is about creating moments of magic for our guests!
Your Role Will Include:
- Welcoming guests to the ice rink with a smile and friendly greeting.
- Handling payments and scanning tickets.
- Assisting with skate exchanges and safely storing personal belongings.
- Patrolling the ice to ensure everyone’s safety and enjoyment.
- Helping with ice maintenance and keeping the rink clean and hazard-free.
Qualifications & Experience
- Confident skating ability (don’t worry, you won’t need to be a pro, but you’ll need to be comfortable helping guests on the ice).
- Strong communication skills and a passion for customer service.
- Experience in a guest-facing role.
- Flexibility to work weekends, evenings, and festive holidays like Christmas Eve, Boxing Day, and New Year’s Eve.
- A calm and positive attitude, even in a fast-paced environment.
Benefits
- 8-week seasonal contract with 3-4 shifts per week.
- Access to the Merlin Magic Pass – enjoy free tickets to our attractions around the world!
- 25% discount in our shops and restaurants.
- 40% discount on LEGO online!
Bring your energy, your smile, and your skating skills to Warwick Castle and help us create a winter wonderland like no other!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £12.31/Hr.
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Ice Rink Host Warwick, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ice Rink Host Warwick, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get your skates on and visit the ice rink! Nothing beats showing your enthusiasm in person. Chat with the team, ask questions, and let them see your passion for creating magical experiences.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you’d handle different guest scenarios on the ice. Being able to demonstrate your problem-solving skills will make you stand out!
✨Tip Number 3
Show off your skating skills! If you can, do a little practice session before your interview. Being confident on the ice will not only help you feel more at ease but also impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to bring your energy to Warwick Castle!
We think you need these skills to ace Ice Rink Host Warwick, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about creating magical experiences for our guests at the ice rink!
Highlight Relevant Experience: If you've worked in a guest-facing role before, make sure to mention it! We love seeing how your past experiences can contribute to making our ice rink a fantastic place for everyone.
Be Yourself: Don’t be afraid to let your personality come through in your written application. We’re looking for friendly and approachable Ice Rink Hosts, so show us who you are!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you one step closer to joining our team at Warwick Castle!
How to prepare for a job interview at Merlin Entertainments
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the magical experience it offers. Share why you love skating and how you enjoy creating memorable moments for guests. This will show that you're not just looking for a job, but genuinely want to be part of something special.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help someone or turned a negative situation into a positive one. This will highlight your ability to handle guest interactions effectively.
✨Practice Your Communication
Since strong communication skills are key for this role, practice speaking clearly and confidently. You might even want to role-play common scenarios you could encounter as an Ice Rink Host, like welcoming guests or assisting with skate exchanges. This will help you feel more prepared and relaxed during the interview.
✨Be Ready for Situational Questions
Expect questions about how you would handle specific situations on the ice, such as ensuring safety or dealing with a difficult guest. Think through your responses in advance, focusing on your calm and positive attitude, which is essential in a fast-paced environment like this.
