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For Companies At a Glance
- Tasks: Create unforgettable experiences for guests at LEGOLAND Windsor Resort.
- Company: Join the fun team at the UK's favourite children's theme park!
- Benefits: Earn £8.00 - £12.21 per hour, plus amazing discounts and perks.
- Why this job: Be part of a magical environment where every day is an adventure.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
- Other info: Flexible hours, ongoing training, and opportunities for growth await you!
What you\’ll bring to the team
Hotel Front of House Assistant
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Hotel Front of House Assistant to join our AWESOME Hotel Operations Team!
Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience!Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!
As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host. You will oversee the park entrance from the hotel, carryingout checking of park tickets and giving our guests your best tips for a great day out!
You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receivingguest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us.
Our Hotel Front of House team work across all three of our beautifully themed LEGOLAND Hotels.
Qualifications & Experience
- Experience of working in a Hotel within a Front of House or Receptionist role
- Confident in manual handling as you will be expected to lift and move guest luggage
- Flexible approach to working – our Hotel Reception Team are not an office-based function
- You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
- Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
- Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
- Have a passion for delivering excellent service and a passion for our brand
Benefits
- Pay of £8.00 – £12.21 per hour (age related)
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Hotel Front of House Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
From GBP £8.00/Hr.
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Hotel Front of House Assistant Windsor, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front of House Assistant Windsor, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the LEGOLAND Windsor Resort inside out! Familiarise yourself with the hotel facilities, local attractions, and the best tips for guests. This way, when you chat with potential employers, you can show off your knowledge and passion for creating unforgettable experiences.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you greet guests, handle luggage, or answer queries. The more comfortable you are in these situations, the better you'll shine during interviews and assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even refer you directly to hiring managers. Plus, it shows your enthusiasm for joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates about the LEGOLAND Windsor Resort. Don’t miss out on this awesome opportunity!
We think you need these skills to ace Hotel Front of House Assistant Windsor, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the LEGOLAND brand. A sprinkle of creativity can make your application stand out!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hotel operations. We’re looking for those 5-star service skills, so connect your past roles to what we do at LEGOLAND. It’ll show us you’re a perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to proofread for any typos – we want to see your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome team there!
How to prepare for a job interview at Merlin Entertainments
✨Know the Role Inside Out
Before your interview, make sure you understand what a Hotel Front of House Assistant does. Familiarise yourself with the responsibilities mentioned in the job description, like checking guests in and managing luggage. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a 5-star experience, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your passion for making guests feel special.
✨Be Flexible and Adaptable
The job requires a flexible approach, so be prepared to discuss how you handle changing situations. Whether it’s working different shifts or dealing with unexpected guest requests, showing that you can adapt will impress the interviewers. Share any experiences where you successfully managed change or uncertainty.
✨Bring Your Enthusiasm for the Brand
LEGOLAND is all about fun and creating memorable experiences. Make sure to express your enthusiasm for the brand during the interview. Talk about why you love LEGOLAND and how you can contribute to the magic of the resort. This will help you connect with the interviewers and show that you’re a great fit for their team.
