Head of Product Management (M/F)

Director of Product Location: Hybrid – London, Blackfriars

Join the Merlin Entertainments Digital & Data Team – where technology, data and digital innovation meet magic!

At Merlin Entertainments, we\’re transforming the entertainment and hospitality industries through superb digital experiences.

Our Digital & Data function is connecting our global technology estate, delivering digital experiences to enchant more than 60 million guests in over 20 countries, and supporting every aspect of our business.

We’re on a mission to turn traditional theme park and hotel experiences into unforgettable moments that captivate guests worldwide.

If you\’re a hands-on, passionate professional ready to modernise technology, data, and digital products while crafting memorable guest experiences, we\’d love to hear from you!

About the Role – Director of Product
In this pivotal leadership role, you will own and drive the product strategy and execution for our mobile-first hospitality platform, focused on premium queuing, commerce, and seamless customer experiences for major food and beverage (MFB) environments. As part of a new Digital and Data transformation, you will step in to lead mobile product development and shape the next phase of innovation and growth.

Define and lead the end-to-end mobile product strategy across premium queuing, commerce, and digital customer journeys.
• Collaborate closely with engineering, design, operations, and commercial teams to ensure consistent, high-quality execution.
• Drive continuous improvement of the mobile product experience based on customer insights, data, and emerging technology trends.
• Champion the voice of the customer in a B2C environment, ensuring intuitive, efficient, and enjoyable user experiences.
• Establish agile product processes and foster a culture of experimentation, learning, and accountability.
• Experience delivering commerce-related features (e.g. payments, inventory, ordering, digital queuing).
• Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.

We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.