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- Tasks: Lead daily operations at SEA LIFE Blackpool and The Gruffalo & Friends Clubhouse.
- Company: Join the magic of SEA LIFE Blackpool, where adventure meets unforgettable experiences.
- Benefits: Enjoy discounts, free attraction tickets, and personal medical insurance.
- Why this job: Be the driving force behind magical experiences and inspire a passionate team.
- Qualifications: Experience in operations management and a love for creating engaging guest experiences.
- Other info: Competitive pay and ongoing training opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
Oh help! Oh no! It’s a job made just for you!
Do you have the leadership skills to dive deep into the world of SEA LIFE Blackpool and bring The Gruffalo & Friends Clubhouse to life? We’re looking for a Head of Operations to ensure every visitor’s adventure is smooth, safe and filled with unforgettable moments.
As the driving force behind two of Blackpool’s most magical attractions, you’ll lead the day-to-day operations, inspire a passionate team and make sure that from rockpools to deep-sea wonders and deep dark woods to dragon school, every guest experience is roaringly good.
What will you do?
- Make a splash by ensuring SEA LIFE Blackpool runs seamlessly, delivering exceptional marine encounters.
- Bring stories to life at The Gruffalo & Friends Clubhouse, crafting an immersive and playful world for families.
- Lead and inspire a team to provide safe, engaging and memorable experiences every day.
- Balance the books – manage budgets, drive revenue and optimise performance.
- Champion health and safety, ensuring a secure and magical visit for guests of all ages.
Qualifications & Experience
- Proven experience in operations management, ideally in visitor attractions, hospitality or leisure.
- A guest-obsessed mindset with a passion for creating immersive and engaging experiences.
- Strong leadership skills – able to motivate, coach and develop a high-performing team.
- A commercial mindset, with experience in budget management and driving revenue.
- A love for storytelling, adventure and making memories that last a lifetime.
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Non-contractual bonus
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Personal private medical insurance
- Ongoing training and development
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range
Competitive #J-18808-Ljbffr
Head of Operations employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams in previous roles. Highlight any experiences where you inspired your team to achieve exceptional results, especially in visitor attractions or hospitality.
✨Tip Number 2
Demonstrate your guest-obsessed mindset by discussing how you've created memorable experiences for visitors in the past. Think about unique initiatives or programs you've implemented that enhanced guest satisfaction and engagement.
✨Tip Number 3
Familiarize yourself with the SEA LIFE Blackpool and The Gruffalo & Friends Clubhouse. Understanding their themes and values will help you articulate how your vision aligns with theirs during the interview process.
✨Tip Number 4
Prepare to discuss your experience with budget management and revenue optimization. Be ready to share strategies you've used to balance financial performance while enhancing guest experiences, as this is crucial for the Head of Operations role.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Operations position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your application, focus on your proven experience in operations management, especially in visitor attractions or hospitality. Use specific examples that demonstrate your leadership skills and guest-obsessed mindset.
Showcase Your Passion: Express your passion for creating immersive experiences and storytelling in your cover letter. Share any relevant experiences that highlight your love for adventure and making memorable moments for guests.
Tailor Your CV: Make sure your CV is tailored to the job. Emphasize your budget management experience and any achievements that showcase your ability to drive revenue and optimize performance in previous roles.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Leadership Skills
As a Head of Operations, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've motivated and developed teams in previous roles, especially in visitor attractions or hospitality.
✨Emphasize Guest Experience
Highlight your guest-obsessed mindset by discussing how you've created memorable experiences for visitors. Share stories that showcase your passion for immersive environments and how you ensure every guest leaves with a smile.
✨Discuss Budget Management
Since managing budgets is a key part of this role, come ready to discuss your experience with financial management. Be specific about how you've driven revenue and optimized performance in past positions.
✨Demonstrate Your Passion for Storytelling
This position requires a love for storytelling and adventure. Prepare to talk about how you've used storytelling in your work to engage guests and create magical experiences, particularly in settings similar to SEA LIFE Blackpool.
