Head of Infrastructure - Hybrid

Head of Infrastructure Location: Hybrid – London, Blackfriars Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions. We\’re looking for a strategic, results-driven Head of Infrastructure to join our Digital & Data team and take charge of our evolving technology estate. As Infrastructure Manager, you’ll be the strategic and operational lead for Merlin’s global infrastructure estate – spanning cloud platforms, data centres, networks, and critical hardware. This role is central to our mission of delivering exceptional digital guest experiences by ensuring the technology foundations are secure, scalable, and high-performing. Own and optimise our infrastructure landscape – cloud services, networks, data centres, and hardware. Drive infrastructure upgrades, capacity planning, and business continuity initiatives. Track and manage budgets, deliver financial reporting, and spot opportunities for cost reduction. Ensure all infrastructure services comply with regulatory and security standards. Partner across Technology, Procurement, Finance, and business units to deliver on performance and strategic goals. Proven ability to manage vendor contracts, SLAs, escalations, and performance reviews. ~ GDPR, ISO27001) and risk mitigation. ~ A knack for building relationships, solving problems, and leading cross-functional projects. ~ Bonus points for relevant certifications (e.g., ITIL, PMP). Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive. We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.