Guest Services Lead

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Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location:Thorpe Park, KT16 8PN
Hours:Fully Flexible; working up to 5 days out of 7
Contract Type:Seasonal, until November 2025
Duties
In this role we are looking for someone who will act as the Daily Duty Manager for the Guest Services team, providing support and leadership to a daily team of around 6 to 10 Hosts each day. Duties include, but are not limited to:

• Briefing the Guest Services host team each day to cascade operational information and set them up for their shift.
• Overseeing the daily operation of our Guest Services & Accessibility Kiosk units.
• Ensuring all members of the team uphold a consistent & high standard of customer service, providing accurate information and suitable resolutions to any feedback submitted on-the-day.
• Managing staff performance day to day, flagging any potential improvement factors and acting upon them efficiently.
• Pull KPI statistics each day and understand the meaning of each score. Distributing these results through daily briefs and feedback reports.
• Assist in managing the Ride Access Pass system.
• Overlook unit presentation, ensuring both units are kept organised and tidy throughout the day.

Qualifications & Experience
No previous experience required , just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful .
Go together to show our guests that’s you care!
Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range
GBP £12.58/Hr.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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