At a Glance
- Tasks: Lead the tech and data strategy to enhance guest experiences across our attractions.
- Company: Join Merlin Entertainments, a leader in creating unforgettable experiences.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Be part of a dynamic team that values innovation and creativity.
- Why this job: Make a real difference by using data to improve guest interactions and experiences.
- Qualifications: Experience in data analysis and a passion for enhancing customer experiences.
The predicted salary is between 35000 - 45000 £ per year.
Merlin Entertainments is seeking a Contact Centre Experience Executive to keep our digital channels running smoothly and to empower advisors with the tools and data they need to excel.
You will champion IVRs, chatbots, knowledge bases and coordinate with suppliers to optimise performance across UK locations.
You will analyse channel metrics, translate data into insights, and guide stakeholders toward data-driven decisions that improve guest experiences across Merlin attractions.
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Guest Experience Tech & Data Lead employer: Merlin Entertainments
Merlin Entertainments is an exceptional employer, offering a dynamic and engaging work environment at Chessington World of Adventures. With a strong focus on employee development, the AV Apprenticeship provides hands-on experience alongside structured training, ensuring that you grow your skills in a vibrant theme park setting. Enjoy generous benefits such as 28 days of holiday and 20 free attraction tickets, making this an ideal place for those seeking a rewarding career in the entertainment industry.
