Merlin Entertainments at Alton Towers Resort is seeking an Accommodation Frontline Lead to oversee our accommodation teams, deliver exceptional guest service, and uphold high operational standards across both rooms and public areas.
You will lead, coach and support frontline colleagues, run training, monitor cleanliness and safety, handle guest concerns, and collaborate with Housekeeping, Front of House and Retail to drive service excellence, while remaining flexible to shift patterns.
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Guest Experience Lead - Accommodation Frontline employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
