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- Tasks: Welcome guests, answer questions, and provide excellent customer service in a fun environment.
- Company: Join SEA LIFE Great Yarmouth, where ocean adventures await every day!
- Benefits: Enjoy discounts, bonuses, and free attraction tickets for you and your loved ones.
- Why this job: Be part of an exciting team, share your passion for marine life, and create unforgettable experiences.
- Qualifications: Must be friendly, energetic, and experienced in customer service with great communication skills.
- Other info: This is a seasonal role with flexible hours, including weekends and bank holidays.
Dive Into a Job That’s Full of FUN in Great Yarmouth! Are you ready to make a splash this season? At SEA LIFE Great Yarmouth, you’ll work in a world where sharks glide by, sea turtles paddle past, and every day brings something new and exciting!
Your Role
- Offer a warm welcome and answer curious questions.
- Work in admissions or retail, helping guests get their day started swimmingly.
- Provide excellent customer service, ensuring every visitor has a fun, educational, and unforgettable experience.
- Share your passion for the weird, wonderful, and totally gross creatures of the ocean.
- Whether you’re helping someone choose the perfect souvenir or sharing fun facts about our animals, you’ll be at the heart of the action.
This is a seasonal contract offering a minimum of 5 hours per week. Flexibility is key, as shifts will include weekends and bank holidays.
Qualifications & Experience
- Friendly, hardworking, and full of energy – with a big "can-do" attitude.
- A natural communicator with excellent listening and motivational skills.
- Experienced in customer-facing roles and confident in upselling and promoting products.
- Dynamic, fun, and ready to dive in to make every guest’s day extra special!
Benefits
- Monthly Bonus Scheme based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £12.31/Hr.
Guest Experience Host employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host
✨Tip Number 1
Familiarise yourself with SEA LIFE Great Yarmouth and its exhibits. Knowing the unique features of the marine life and attractions will help you engage with guests and answer their questions confidently.
✨Tip Number 2
Showcase your customer service skills in your interactions. Practice how you would greet guests and handle various scenarios, as this role is all about creating a memorable experience for visitors.
✨Tip Number 3
Be prepared to demonstrate your enthusiasm for marine life. Share interesting facts or stories about sea creatures during your conversations, as this passion can set you apart from other candidates.
✨Tip Number 4
Highlight your flexibility and willingness to work weekends and bank holidays. This is crucial for the role, so be ready to discuss your availability during the interview process.
We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Guest Experience Host does. Highlight your relevant experience in customer service and your ability to engage with guests.
Show Your Personality: This role requires a friendly and energetic attitude. Use your application to convey your enthusiasm for working with people and your passion for marine life. Let your personality shine through!
Tailor Your CV: Make sure your CV reflects your customer-facing experience. Include specific examples of how you've provided excellent service or engaged with customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your excitement about the opportunity to work at SEA LIFE Great Yarmouth. Mention any relevant skills, such as upselling or communication, that align with the job requirements.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Enthusiasm
As a Guest Experience Host, your energy and passion for the role are crucial. Make sure to express your excitement about working in such a vibrant environment and how you can contribute to making every guest's experience memorable.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Know Your Audience
Familiarise yourself with SEA LIFE Great Yarmouth and its attractions. Be ready to discuss specific exhibits or animals and share fun facts. This shows your genuine interest and helps you connect with the interviewers.
✨Be Flexible and Adaptable
Since the role requires flexibility with shifts, be prepared to discuss your availability. Emphasise your willingness to work weekends and bank holidays, showcasing your commitment to the role and the team.
