Merlin Entertainments is seeking a Contact Centre Advisor to handle guest enquiries across phone, email, live chat and social media, while driving bookings and delivering outstanding service.
You will work to targets, grow product knowledge, and maintain accurate records. The role requires weekend availability and a customer‑focused approach within a fast-paced attraction environment.
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Guest Experience & Booking Expert employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
