Merlin Entertainments is seeking a Contact Centre Advisor in the United Kingdom to handle guest enquiries, bookings, and feedback across email, chat, social media, and phone. You will work toward KPIs while delivering standout customer service and memorable experiences.
You will become a product and attraction expert, maintain accurate records, and adhere to GDPR, with five days of work out of seven including weekends. The role emphasizes teamwork and brand-aligned communication.
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Guest Experience & Booking Advisor — Merlin Benefits employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
