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- Tasks: Create unforgettable experiences for guests and engage with visitors.
- Company: A well-known entertainment company in Lancashire.
- Benefits: Competitive pay, discounts, and free tickets to attractions.
- Why this job: Join a fun team and make lasting memories for guests.
- Qualifications: Customer service skills and a friendly attitude.
- Other info: Flexible hours with full-time and part-time options available.
The predicted salary is between 7 - 12 £ per hour.
A well-known entertainment company in Lancashire is seeking Customer Service Assistants to create unforgettable experiences for their guests. Candidates will engage with visitors, upsell merchandise, and maintain attraction cleanliness.
This seasonal, fixed-term role offers full-time and part-time hours, requiring availability on weekends and bank holidays.
Employees enjoy great perks, including discounts, free tickets to attractions, and competitive pay ranging from £7.75 to £12.21 per hour.
Guest Experience Assistant – Seasonal at Attractions employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant – Seasonal at Attractions
✨Tip Number 1
Get to know the company! Research their attractions and understand what makes them special. This way, when you chat with them, you can show off your enthusiasm and knowledge about creating unforgettable experiences for guests.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell merchandise or handle tricky situations with guests. Role-playing with a friend can help you feel more confident when it comes to engaging with visitors.
✨Tip Number 3
Be flexible with your availability! Since this role requires weekend and bank holiday work, showing that you're open to those hours can really set you apart from other candidates. Plus, it shows you're committed to making those guest experiences amazing!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, you'll be in the loop for any updates or opportunities that come up, so don’t miss out on your chance to join the team!
We think you need these skills to ace Guest Experience Assistant – Seasonal at Attractions
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for creating unforgettable experiences shine through. We want to see how much you love engaging with guests and making their day special!
Highlight Relevant Experience: Make sure to mention any previous roles where you've worked in customer service or similar environments. We’re looking for those who can upsell merchandise and keep our attractions clean, so share your relevant skills!
Be Clear About Your Availability: Since this role requires weekend and bank holiday availability, be upfront about when you can work. We appreciate honesty and it helps us find the best fit for our team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Merlin Entertainments
✨Know the Company
Before your interview, do a bit of homework on the entertainment company. Understand their values, mission, and what makes them stand out in the industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Assistant, you'll be engaging with visitors regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to create unforgettable experiences for guests.
✨Be Ready to Upsell
Upselling merchandise is a key part of the role. Think of ways you can naturally incorporate upselling into your responses during the interview. Perhaps share a time when you successfully encouraged a customer to purchase additional items, highlighting your persuasive skills.
✨Flexibility is Key
Since the role requires availability on weekends and bank holidays, be prepared to discuss your flexibility. Show enthusiasm for working during peak times and how you can manage your schedule to meet the demands of the job. This will reflect your commitment to the role.
