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- Tasks: Be the friendly voice for guests planning their magical stays and resolve their queries.
- Company: Leading entertainment company in the UK with a focus on guest satisfaction.
- Benefits: Exciting perks, personal development opportunities, and a fun work environment.
- Why this job: Make guests feel valued while working in a vibrant and dynamic team.
- Qualifications: Excellent customer service skills and a passion for creating memorable experiences.
- Other info: Seasonal role with potential for growth in the entertainment industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading entertainment company located in the United Kingdom is looking for a UK Short Breaks Call Centre Advisor to be the friendly first contact for guests planning magical stays. The ideal candidate will excel in customer service, resolve issues, and meet sales targets while ensuring guests feel valued.
You will manage reservations, recommend additional products, and work closely with teammates to enhance guest experiences. This role comes with great perks and opportunities for personal development.
Guest Experience Advisor (Seasonal Call Centre) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Advisor (Seasonal Call Centre)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the kind of experiences they offer. This will help you connect with the interviewers and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Guest Experience Advisor. This will help you feel more confident when it comes to resolving issues and making guests feel valued.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, it shows your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Guest Experience Advisor (Seasonal Call Centre)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made guests feel valued in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Guest Experience Advisor role. Mention how your skills align with the job description and what makes you a great fit for our team.
Be Enthusiastic!: Let your passion for creating magical experiences shine through in your application. We love candidates who are excited about the role and can convey that enthusiasm in their writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Merlin Entertainments
✨Know the Company Inside Out
Before your interview, do some homework on the entertainment company. Understand their values, mission, and the types of experiences they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you resolved issues and made guests feel valued, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or meeting sales targets. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, it's not just about what you say, but how you say it!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
