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- Tasks: Help guests have an amazing time at Chessington World of Adventures by resolving issues and providing support.
- Company: Join the UK's biggest wildlife theme park, where fun and adventure await every day!
- Benefits: Enjoy competitive pay, discounts on shopping, dining, and travel, plus free tickets for friends and family.
- Why this job: Be part of a vibrant team in a fast-paced environment, creating unforgettable experiences for guests.
- Qualifications: Bring a positive attitude and teamwork spirit; no prior experience needed!
- Other info: Flexible shifts available, with both full-time and part-time options until November.
What you\’ll bring to the team
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey KT9 2NE
Hours: Fixed term contracts until November. Shifts cover hours between 8.45am – park close, across a 7-day rota. Shifts lengths can range from 4 hours- 8 hours and will vary depending on the needs of the operation. At this time, we are looking for candidates that can work Monday – Friday Full time / part time hours available.
Advert closing date: Friday 1st August 2025
Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.
COME & JOIN BRITAINS WILDEST ADVENTURE!
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.
Here at Chessington World of Adventures, our 2025 season is in full swing, and we are recruiting for Guest Help & Information Assistants to join the team!
Working within the Guest Experience Department providing an excellent level of service to our Guests at all times. Assist in the safe and efficient operation of the Guest Help & Information department.
Day to day this role will include:
- Resolving guest issues on-the-day and post visit via relevant communication channels
- Issuing Ride Access Passes, Lost Children bands and Parent Swap Passes
- Collecting and reuniting Lost Property
- Monitoring ride access pass entrances, providing guidance and support to guests
- Managing Ride Access Pass queue lines at Ride enterances
Qualifications & Experience
All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!
Candidates must be able to work Monday – Friday. Full time / part time hours available.
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass – 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Pay Range
Compensation between GBP £8.90/Hr.-GBP £12.27/Hr. #J-18808-Ljbffr
GHI Assistant Chessington, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GHI Assistant Chessington, UK Guaranteed Hours (MGH)
✨Tip Number 1
Familiarise yourself with Chessington World of Adventures and its attractions. Understanding the park's layout, rides, and guest services will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Highlight experiences where you've successfully resolved issues or created memorable moments for customers, as this aligns perfectly with the role's focus on guest experience.
✨Tip Number 3
Be prepared to discuss your availability clearly. Since the role requires flexibility with shifts from Monday to Friday, being upfront about your schedule will help us see how you fit into our team.
✨Tip Number 4
Demonstrate your passion for teamwork and a fun environment. Share examples of how you've thrived in fast-paced settings and contributed positively to team dynamics, as this is crucial for creating a great experience for our guests.
We think you need these skills to ace GHI Assistant Chessington, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the GHI Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and any customer service roles you've held. Use bullet points for clarity and focus on achievements that demonstrate your ability to thrive in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your passion for creating memorable experiences and your enthusiasm for working at Chessington World of Adventures. Mention specific examples of how you have resolved guest issues or contributed to a team in previous roles.
Submit Early: Given the closing date and the possibility of early closure due to high application volumes, submit your application as soon as possible. Double-check all documents for accuracy and completeness before hitting 'submit' on our website.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share any relevant experiences where you went above and beyond to help someone, as this aligns perfectly with the role's focus on guest satisfaction.
✨Demonstrate Teamwork Skills
Since the role requires working as part of a team in a fast-paced environment, be prepared to discuss examples of how you've successfully collaborated with others in previous jobs or projects. Highlight your ability to communicate effectively and support your colleagues.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential guest issues you might encounter and how you would handle them. Practising these scenarios can help you respond confidently during the interview.
✨Know the Company and Its Values
Research Chessington World of Adventures and understand its mission and values. Being able to articulate why you want to work there and how you align with their goals will show your genuine interest in the position and the company.
