At a Glance
- Tasks: Lead a team to deliver engaging wildlife education and exceptional guest experiences.
- Company: Join the vibrant team at Chessington World of Adventures Resort.
- Benefits: Enjoy Merlin Annual Passes, discounts, bonuses, and ongoing training.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Combine your passion for wildlife with leadership to create unforgettable visitor experiences.
- Qualifications: Experience in leadership and a genuine love for wildlife and education.
The predicted salary is between 12.8 - 12.8 £ per hour.
We are recruiting for a Zoo Experience & Education Team Leader to join our team at Chessington World of Adventures Resort. This exciting opportunity is ideal for a passionate and energetic leader who is committed to delivering exceptional guest experiences, inspiring others through wildlife education, and supporting conservation messaging across the Resort.
As a Zoo Experience & Education Team Leader, you will lead and develop a team of Zoo Hosts, ensuring the delivery of engaging educational experiences and outstanding guest service standards. Working closely with the Zoo Education & Experience Supervisor, you will support the day-to-day operation of guest-facing zoo activities, coordinate resources, develop team capability, and help drive operational excellence across the department. This is a fantastic opportunity to combine your leadership skills with a passion for wildlife, education, and guest engagement while helping create unforgettable experiences for our visitors.
Qualifications & Experience
- A genuine passion for wildlife, conservation, and public education
- Previous leadership, supervisory, or team coaching experience within a guest-facing environment
- Excellent communication and presentation skills, with confidence delivering talks to groups and large audiences
- Strong people leadership skills, including motivating, developing, and supporting teams
- The ability to provide both positive recognition and constructive performance feedback
- Excellent organisational skills with the ability to prioritise effectively in a fast-paced environment
- A proactive and solutions-focused approach to operational challenges
- Strong commitment to health and safety, guest experience, and professional standards
- Experience developing educational content, talks, activities, or visitor experiences would be advantageous
Benefits
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range GBP £12.80/Hr.
Zoo Experience and Education Team Leader in Ewell employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
