At a Glance
- Tasks: Be the friendly voice helping guests plan magical stays at our attractions.
- Company: Join the awesome Guest Experience Team at Chessington World of Adventures.
- Benefits: Enjoy discounts, free tickets, and ongoing training opportunities.
- Other info: Collaborative environment with opportunities for personal growth and development.
- Why this job: Create memorable experiences while developing your customer service skills.
- Qualifications: Customer service experience and a passion for guest satisfaction are essential.
The predicted salary is between 12.9 - 12.9 £ per hour.
- Passionate about delivering outstanding guest experiences.
Location
Chessington World of Adventures, Surrey KT9 2NE.
Contract Type
Seasonal.
We are recruiting for UK Short Breaks Call Centre Advisors to join our AWESOME Guest Experience Team!
As a UK Short Breaks Call Centre Advisor, you will be the friendly first point of contact for guests looking to plan magical stays across Merlin attractions.
You’ll respond to enquiries via phone, email, and live chat, offering clear, accurate information and ensuring every guest feels valued and supported throughout their journey.
Using our dedicated booking system, you’ll manage reservations efficiently while making the booking experience smooth and enjoyable.
A key part of your role will be identifying opportunities to enhance each guest’s stay by recommending additional products and services.
You’ll work confidently toward sales targets, always ensuring your approach remains guest‑focused and aligned with our commitment to exceptional service.
Collaboration is central to the way we work.
You’ll partner closely with team members to achieve shared goals, contributing ideas, sharing insights, and supporting continuous improvement across the team.
To deliver the best possible experience, you’ll also build strong knowledge of our attractions, promotions, and short breaks offerings, keeping up to date with new developments.
From time to time, you’ll take on additional tasks to support the contact centre’s wider operations.
Above all, you will play an important role in creating memorable experiences for every guest you interact with, bringing positivity, professionalism, and care to each conversation.
Qualifications & Experience
- Previous experience in a customer service, contact centre, or hospitality environment is essential.
- Proven ability to manage guest enquiries, resolve issues, and deliver effective solutions is essential.
- A track record of meeting or exceeding sales and performance targets is advantageous.
- Strong written and verbal communication skills.
- Passionate about delivering outstanding guest experiences.
- Confidence in identifying upselling opportunities in a professional, guest‑focused way.
- Strong organisational skills, with the ability to multitask and prioritise in a fast‑paced environment.
- High attention to detail when processing bookings and handling guest information.
- A collaborative mindset and willingness to contribute positively to team success.
- Ability to remain calm, composed, and professional under pressure.
Benefits
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on‑site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world.
- Ongoing training and development opportunities.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments. biz and one of the team will get back to you as soon as possible.
- Pay Range
- #J-18808-Ljbffr
UK Short Breaks Call Centre Advisor in Ewell employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land UK Short Breaks Call Centre Advisor in Ewell
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Merlin Entertainments.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Merlin Entertainments.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Merlin Entertainments.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Merlin Entertainments!
We think you need these skills to ace UK Short Breaks Call Centre Advisor in Ewell
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Merlin Entertainments, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Merlin Entertainments!
How to prepare for a job interview at Merlin Entertainments
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Merlin Entertainments that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Merlin Entertainments during this peak time and how you can be an asset to their team.
