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- Tasks: Be the friendly voice for guests, managing reservations and providing top-notch support.
- Company: Join a leading global attractions company with a fun and dynamic culture.
- Benefits: Enjoy flexible hours, employee perks, and a vibrant work atmosphere.
- Why this job: Make magical moments for guests while gaining valuable customer service experience.
- Qualifications: Customer service experience and excellent communication skills are a must.
- Other info: Perfect opportunity for students looking for seasonal work with growth potential.
The predicted salary is between 24000 - 36000 £ per year.
A leading global attractions company is seeking a UK Short Breaks Call Centre Advisor to be the first point of contact for guests at Chessington World of Adventures. You will provide support through phone, email, and live chat, ensuring all guests receive exceptional service.
Key responsibilities include:
- Managing reservations
- Identifying upselling opportunities
Candidates should have experience in customer service and strong communication skills. This seasonal position offers a dynamic work environment and various employee benefits.
Seasonal Guest Experience Advisor (Call Centre) in Ewell employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Guest Experience Advisor (Call Centre) in Ewell
✨Tip Number 1
Make sure to brush up on your customer service skills! Since you'll be the first point of contact for guests, practice how you can provide exceptional service over the phone, email, and live chat. We want you to shine in those interactions!
✨Tip Number 2
Familiarise yourself with Chessington World of Adventures and its offerings. Knowing the ins and outs of the attractions will help you manage reservations and upsell like a pro. We believe that knowledge is power!
✨Tip Number 3
Don’t underestimate the power of a friendly tone! When communicating with guests, whether it’s through phone or chat, let your personality shine through. We want you to create a welcoming atmosphere that keeps guests coming back.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table, so don’t hold back!
We think you need these skills to ace Seasonal Guest Experience Advisor (Call Centre) in Ewell
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your communication skills and ability to handle inquiries.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role of Seasonal Guest Experience Advisor. Mention your passion for providing exceptional service and any relevant experience you have with reservations or upselling.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Merlin Entertainments
✨Know the Company Inside Out
Before your interview, do some homework on Chessington World of Adventures. Familiarise yourself with their attractions, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you fit into their culture.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, prepare examples from your past experiences where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Practice Communication Scenarios
As a Call Centre Advisor, strong communication is key. Practice common scenarios you might face, such as handling difficult customers or upselling products. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
