Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for guests, managing reservations and upselling experiences.
- Company: Join a leading global attractions company with a fun and vibrant culture.
- Benefits: Enjoy flexible hours, employee discounts, and a lively work atmosphere.
- Why this job: Make magical moments for guests while developing your customer service skills.
- Qualifications: Customer service experience and excellent communication skills are a must.
- Other info: Seasonal role with opportunities for growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading global attractions company is seeking a UK Short Breaks Call Centre Advisor located in Epsom. In this role, you will be the first point of contact for guests at a popular theme park, providing support through phone, email, and live chat.
Responsibilities include managing reservations and identifying upselling opportunities.
Candidates should have customer service experience and strong communication skills.
This seasonal position offers a dynamic work environment with various employee benefits.
Guest Experience Pro: Reservations & Upsell in Epsom employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Pro: Reservations & Upsell in Epsom
✨Tip Number 1
Make sure to brush up on your customer service skills! Since you'll be the first point of contact for guests, practice how to handle different scenarios. Role-playing with a friend can help you feel more confident when it comes to managing reservations and upselling.
✨Tip Number 2
Familiarise yourself with the attractions and services offered by the theme park. The more you know, the better you can assist guests and spot upselling opportunities. Check out our website for insights and tips that can give you an edge!
✨Tip Number 3
When preparing for interviews, think about specific examples from your past experiences that showcase your communication skills and ability to handle customer queries. We love hearing real stories that demonstrate your problem-solving abilities!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you land that Guest Experience Pro role!
We think you need these skills to ace Guest Experience Pro: Reservations & Upsell in Epsom
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've made guests feel welcome and valued in the past!
Communicate Clearly: Since this role involves a lot of communication, ensure your written application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your interest in the attractions industry and how you can contribute to enhancing guest experiences at our theme park.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Merlin Entertainments
✨Know the Company Inside Out
Before your interview, do some homework on the attractions company. Familiarise yourself with their offerings, values, and any recent news. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest experience, be ready to share specific examples from your past customer service roles. Think of situations where you went above and beyond for a customer or successfully handled a difficult situation. This will demonstrate your ability to thrive in a dynamic environment.
✨Practice Upselling Scenarios
As upselling is a key part of the job, prepare for potential scenarios where you might need to suggest additional services or upgrades. Role-play these situations with a friend or family member to build your confidence and refine your approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the work culture, or the training process. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
