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- Tasks: Lead product strategy for a mobile-first hospitality platform, enhancing guest experiences.
- Company: Join Merlin Entertainments, where tech and magic create unforgettable moments for millions.
- Benefits: Enjoy a hybrid work model, 28 days holiday, and exclusive discounts at attractions and shops.
- Why this job: Be part of a digital transformation that shapes the future of entertainment and hospitality.
- Qualifications: Experience in mobile product development and delivering commerce-related features is essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Join the Merlin Entertainments Digital & Data Team – where technology, data and digital innovation meet magic! At Merlin Entertainments, we are transforming the entertainment and hospitality industries through superb digital experiences.
Our Digital & Data function is connecting our global technology estate, delivering digital experiences to enchant more than 60 million guests in over 20 countries, and supporting every aspect of our business. We’re on a mission to turn traditional theme park and hotel experiences into unforgettable moments that captivate guests worldwide. If you are a hands-on, passionate professional ready to modernise technology, data, and digital products while crafting memorable guest experiences, we would love to hear from you!
About the Role - Director of Product
In this pivotal leadership role, you will own and drive the product strategy and execution for our mobile-first hospitality platform, focused on premium queuing, commerce, and seamless customer experiences for major food and beverage (MFB) environments. As part of a new Digital and Data transformation, you will step in to lead mobile product development and shape the next phase of innovation and growth.
- Define and lead the end-to-end mobile product strategy across premium queuing, commerce, and digital customer journeys.
- Collaborate closely with engineering, design, operations, and commercial teams to ensure consistent, high-quality execution.
- Drive continuous improvement of the mobile product experience based on customer insights, data, and emerging technology trends.
- Champion the voice of the customer in a B2C environment, ensuring intuitive, efficient, and enjoyable user experiences.
- Establish agile product processes and foster a culture of experimentation, learning, and accountability.
- Experience delivering commerce-related features (e.g. payments, inventory, ordering, digital queuing).
Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive. We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.
Director - Agile Transformation | Digital Consulting employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Agile Transformation | Digital Consulting
✨Tip Number 1
Familiarise yourself with the latest trends in mobile product development, especially in the hospitality sector. Understanding how premium queuing and digital customer journeys are evolving will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the digital consulting space, particularly those who have experience in agile transformations. Engaging with industry peers can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven product strategy and execution in previous roles. Highlighting your hands-on experience with mobile-first solutions and commerce-related features will demonstrate your suitability for this position.
✨Tip Number 4
Showcase your understanding of customer-centric design principles. Be ready to explain how you've championed the voice of the customer in past projects, as this aligns closely with the role's focus on creating enjoyable user experiences.
We think you need these skills to ace Director - Agile Transformation | Digital Consulting
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Director of Product position. Make sure you understand the key responsibilities, such as leading mobile product strategy and collaborating with various teams.
Tailor Your CV: Customise your CV to highlight relevant experience in agile transformation, digital product development, and customer experience. Use specific examples that demonstrate your ability to drive product strategy and execution.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital innovation and your hands-on approach. Mention how your skills align with the company's mission to enhance guest experiences through technology.
Highlight Leadership Experience: In your application, emphasise any previous leadership roles you've held, particularly those involving agile processes and cross-functional collaboration. This will show your capability to lead teams effectively in a dynamic environment.
How to prepare for a job interview at Merlin Entertainments
✨Understand the Company Culture
Before your interview, take some time to research Merlin Entertainments and their approach to digital transformation. Familiarise yourself with their values and how they integrate technology into guest experiences. This will help you align your answers with their culture.
✨Showcase Your Agile Experience
As a Director of Product, demonstrating your experience with agile methodologies is crucial. Be prepared to discuss specific examples where you've successfully implemented agile processes and how they led to improved product outcomes.
✨Highlight Customer-Centric Strategies
Since the role focuses on enhancing customer experiences, share examples of how you've championed the voice of the customer in previous roles. Discuss how you've used customer insights to drive product development and improve user experiences.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams in the past. Prepare examples that illustrate your ability to lead diverse teams towards a common goal, especially in a fast-paced environment.
