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- Tasks: Help guests enjoy the London Eye experience with exceptional customer service.
- Company: Join the iconic London Eye, the UK's top visitor attraction.
- Benefits: Monthly bonuses, discounts, free attraction tickets, and flexible working hours.
- Why this job: Be part of a team that creates memorable moments for visitors every day.
- Qualifications: Experience in customer service and a passion for exceeding guest expectations.
- Other info: Dynamic role with opportunities for growth and development in a fun environment.
The predicted salary is between 17068 - 20000 £ per year.
Fancy helping guests experience London from its most iconic perspective? At 135 metres above the city, the world-famous London Eye is the UK’s most popular paid visitor attraction, and we are looking for a Customer Service Executive to help keep every moment turning smoothly. This is a pivotal role at the heart of the Eye experience.
You will work closely with the Guest Excellence Manager to champion a warm, positive customer service culture, both on the attraction and across our digital touchpoints including email and social media. You will be a calm and confident role model when handling guest feedback, responding to enquiries with care, clarity and professionalism. From celebrating memorable moments to resolving concerns, you will ensure every guest feels listened to, supported and valued.
Beyond day-to-day communication, you will monitor customer service standards through our mystery shop programme, sharing insights with department managers and recognising teams for their outstanding work. You will turn feedback into meaningful action, producing reports, analysing trends and helping shape action plans that continue to elevate the London Eye experience. This is a full-time, permanent role. As the London Eye welcomes guests every day of the year, flexibility to work weekends and bank holidays is essential.
Qualifications & Experience
- Strong background in delivering exceptional customer experiences
- Ability to handle guest enquiries, complaints and feedback professionally
- Previous experience of working within a busy guest-facing environment, ideally a visitor attraction
- Excellent written and verbal skills and ability to work under pressure whilst facing a busy workload
- Commitment to understanding and exceeding guest expectations by helping to deliver a premium experience
Benefits
- Monthly Bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Enjoy the Ride pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
- X2 volunteer days a year
- Employee pricing up to 55% off cinema tickets
Pay Range GBP £28,447.29/Yr.
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Customer Service Executive employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the London Eye inside out! Familiarise yourself with its history, features, and guest experiences. This knowledge will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Executive. This will boost your confidence and prepare you for handling guest feedback like a pro.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on LinkedIn or attend events related to customer service. Building connections can give you insider tips and even lead to referrals!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the London Eye. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've handled guest enquiries and feedback in the past, so share specific examples that showcase your skills!
Be Clear and Professional: Since this role involves a lot of written communication, ensure your application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet formal. We love a good chat, but clarity is key!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention your passion for creating memorable experiences and how you can contribute to the London Eye's customer service culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re keen on joining the team at the London Eye!
How to prepare for a job interview at Merlin Entertainments
✨Know the Attraction Inside Out
Before your interview, make sure you research the London Eye thoroughly. Understand its history, significance, and what makes it a unique experience for guests. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you handled complaints or feedback effectively. Be ready to discuss how you can apply these skills to enhance the guest experience at the London Eye.
✨Practice Calm Communication
As a Customer Service Executive, you'll need to communicate clearly and calmly, especially under pressure. Practice answering common interview questions while maintaining a composed demeanour. This will help you convey confidence and professionalism during the actual interview.
✨Be Ready to Discuss Feedback Handling
Since the role involves monitoring customer service standards and turning feedback into action, be prepared to discuss how you would approach guest feedback. Think of strategies you could implement to improve service based on guest insights, and share these ideas during your interview.
