At a Glance
- Tasks: Use data to create efficient schedules and optimise staffing in our contact centres.
- Company: Join Merlin Entertainments, a leader in the entertainment industry.
- Benefits: Enjoy a Merlin Magic Pass, exclusive discounts, and continuous training.
- Other info: Hybrid work model with opportunities for career growth.
- Why this job: Make a real impact on operational efficiency while enjoying fun perks.
- Qualifications: Strong analytical skills and experience in resource forecasting required.
The predicted salary is between 40000 - 50000 £ per year.
Merlin Entertainments is looking for a Contact Centre Operational Planner to enhance operational efficiency within our contact centres across the UK. You will leverage analytics to build efficient schedules, optimise staffing levels, and ensure effective resource planning.
The role requires strong analytical skills, experience in resource forecasting, and a creative approach to problem-solving.
Employees enjoy benefits such as a Merlin Magic Pass, exclusive discounts, and ongoing training opportunities, making this a rewarding career choice.
Contact Centre Planner: Data-Driven Scheduling (Hybrid) employer: Merlin Entertainments
Merlin Entertainments is an exceptional employer, offering a dynamic and engaging work environment at Chessington World of Adventures. With a strong focus on employee development, the AV Apprenticeship provides hands-on experience alongside structured training, ensuring that you grow your skills in a vibrant theme park setting. Enjoy generous benefits such as 28 days of holiday and 20 free attraction tickets, making this an ideal place for those seeking a rewarding career in the entertainment industry.
