Consulting Director, Public Sector Digital Consulting
Consulting Director, Public Sector Digital Consulting

Consulting Director, Public Sector Digital Consulting

London Full-Time 43200 - 72000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead product strategy for a mobile-first hospitality platform, enhancing guest experiences.
  • Company: Join Merlin Entertainments, transforming entertainment with digital innovation for over 60 million guests globally.
  • Benefits: Enjoy a hybrid work model, 28 days holiday, and exclusive discounts at attractions and shops.
  • Why this job: Be part of a dynamic team shaping unforgettable guest experiences through cutting-edge technology.
  • Qualifications: Experience in mobile product development and commerce-related features is essential.
  • Other info: We celebrate diversity and welcome applicants from all backgrounds.

The predicted salary is between 43200 - 72000 £ per year.

Join the Merlin Entertainments Digital & Data Team – where technology, data and digital innovation meet magic! At Merlin Entertainments, we are transforming the entertainment and hospitality industries through superb digital experiences.

Our Digital & Data function is connecting our global technology estate, delivering digital experiences to enchant more than 60 million guests in over 20 countries, and supporting every aspect of our business. We’re on a mission to turn traditional theme park and hotel experiences into unforgettable moments that captivate guests worldwide. If you are a hands-on, passionate professional ready to modernise technology, data, and digital products while crafting memorable guest experiences, we would love to hear from you!

About the Role - Director of Product

In this pivotal leadership role, you will own and drive the product strategy and execution for our mobile-first hospitality platform, focused on premium queuing, commerce, and seamless customer experiences for major food and beverage (MFB) environments. As part of a new Digital and Data transformation, you will step in to lead mobile product development and shape the next phase of innovation and growth.

  • Define and lead the end-to-end mobile product strategy across premium queuing, commerce, and digital customer journeys.
  • Collaborate closely with engineering, design, operations, and commercial teams to ensure consistent, high-quality execution.
  • Drive continuous improvement of the mobile product experience based on customer insights, data, and emerging technology trends.
  • Champion the voice of the customer in a B2C environment, ensuring intuitive, efficient, and enjoyable user experiences.
  • Establish agile product processes and foster a culture of experimentation, learning, and accountability.
  • Experience delivering commerce-related features (e.g. payments, inventory, ordering, digital queuing).

Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive. We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.

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Contact Detail:

Merlin Entertainments Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Consulting Director, Public Sector Digital Consulting

✨Tip Number 1

Familiarise yourself with the latest trends in mobile product development, especially in the hospitality sector. Understanding how premium queuing and digital customer journeys are evolving will give you an edge in discussions during interviews.

✨Tip Number 2

Network with professionals in the digital consulting space, particularly those who have experience in B2C environments. Engaging with industry peers can provide insights into the challenges and innovations that are currently shaping the market.

✨Tip Number 3

Prepare to discuss your experience with agile product processes and how you've fostered a culture of experimentation in previous roles. Being able to share specific examples will demonstrate your leadership capabilities and alignment with the company's values.

✨Tip Number 4

Showcase your understanding of customer insights and data-driven decision-making. Be ready to explain how you've used customer feedback to drive product improvements, as this aligns closely with the role's focus on enhancing user experiences.

We think you need these skills to ace Consulting Director, Public Sector Digital Consulting

Product Strategy Development
Mobile Product Management
Agile Methodologies
User Experience (UX) Design
Data-Driven Decision Making
Collaboration and Team Leadership
Customer Insights Analysis
Digital Commerce Solutions
Continuous Improvement Processes
Stakeholder Engagement
Technical Understanding of Mobile Platforms
Problem-Solving Skills
Adaptability to Emerging Technologies
Communication Skills

Some tips for your application 🫡

Understand the Role: Thoroughly read the job description for the Consulting Director position. Identify key responsibilities and required skills, such as product strategy, mobile development, and customer experience focus.

Tailor Your CV: Customise your CV to highlight relevant experience in digital consulting, product management, and leadership roles. Use specific examples that demonstrate your ability to drive product strategy and improve customer experiences.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital innovation and your understanding of the public sector. Mention how your background aligns with Merlin Entertainments' mission to enhance guest experiences through technology.

Highlight Collaboration Skills: Emphasise your experience working with cross-functional teams, including engineering, design, and operations. Provide examples of how you've successfully led projects that required collaboration and agile processes.

How to prepare for a job interview at Merlin Entertainments

✨Understand the Product Landscape

Familiarise yourself with Merlin Entertainments' digital products, especially those related to mobile hospitality platforms. Be prepared to discuss how your experience aligns with their focus on premium queuing and commerce.

✨Showcase Your Leadership Skills

As a Director of Product, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led cross-functional teams and driven product strategy in previous roles.

✨Emphasise Customer-Centric Thinking

Merlin values the voice of the customer. Be ready to share insights on how you've used customer feedback and data to enhance user experiences in a B2C environment.

✨Discuss Agile Methodologies

Since the role involves establishing agile product processes, be prepared to discuss your experience with agile methodologies. Highlight any specific frameworks you've implemented and the outcomes achieved.

Consulting Director, Public Sector Digital Consulting
Merlin Entertainments
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