At a Glance
- Tasks: Create unforgettable experiences at The London Dungeon and Shrek’s Adventure! London.
- Company: Join a fun and dynamic team at Merlin Entertainments.
- Benefits: Enjoy discounts, free attraction tickets, and competitive pay.
- Other info: Great opportunities for growth in a vibrant entertainment environment.
- Why this job: Be part of exciting events and make lasting memories for guests.
- Qualifications: Flexible availability, performance background, and team management skills.
The predicted salary is between 14.53 - 14.53 £ per hour.
What you’ll bring to the team:
Location: London Dungeons & Shrek’s Adventure! London
Contract: 30-hour contract, candidates must be available to work across all days of the week, including weekends and bank holidays, with shifts scheduled across 5 days.
Ready to create unforgettable adventures? As Commercial Performance Supervisor, you’ll help develop, deliver and host exciting commercial experiences across The London Dungeon and Shrek’s Adventure! London. Combining creativity, guest obsession and commercial know-how, you’ll identify new revenue opportunities, bring innovative experiences to life, support marketing campaigns and ensure every guest interaction is as memorable as the attractions themselves. From thrilling Dungeon upgrades to fantastical Shrek experiences, you’ll play a key role in driving revenue, enhancing guest satisfaction, and creating moments that keep visitors coming back for more.
What you’ll be doing:
- Bring exciting commercial experiences to life across The London Dungeon and Shrek’s Adventure! London, including VIP packages, birthday experiences, school visits and special events.
- Develop new immersive products and guest experiences that drive revenue and enhance the visitor journey.
- Lead and inspire a team of performers, supporting recruitment, training, coaching and ongoing development.
- Collaborate with Marketing, Events, Technical and Creative teams to turn innovative ideas into unforgettable guest experiences.
- Take ownership of commercial performance, ensuring experiences are delivered efficiently, safely and profitably.
- Support the operational leadership of both attractions, including duty management responsibilities and guest experience excellence.
- Maintain the highest standards of performance, health & safety, compliance and brand consistency across all commercial offerings.
- Use guest feedback, market trends and competitor insights to identify opportunities for growth and continuous improvement.
Qualifications & Experience:
- Flexible availability and able to work across 5 days per week required.
- A background or experience in acting/performing.
- Proficiency in Microsoft Office use, including Outlook, Word, Excel, PowerPoint, and Teams.
- Managing teams and events is desirable.
- Knowledge of health and safety regulations, with the ability to train and induct new team members on health and safety specific to the attraction.
- Commercial awareness and revenue generation, along with budget management.
Benefits:
- 25% discount in our retail shops and restaurants and 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Discounted rates at Merlin hotels all over the world.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £14.53/Hr.
Commercial Performance Supervisor London, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Performance Supervisor London, UK Guaranteed Hours (MGH)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin Entertainments. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin Entertainments
Don't be shy about reaching out to Merlin Entertainments directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Commercial Performance Supervisor London, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin Entertainments and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin Entertainments
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
