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- Tasks: Lead night operations and ensure guests have an unforgettable experience at Thorpe Park.
- Company: Join a top entertainment company in the UK with a focus on guest satisfaction.
- Benefits: Enjoy generous staff discounts and continuous training to enhance your skills.
- Why this job: Be a key player in creating memorable moments for guests during their stay.
- Qualifications: Experience in hotel front-office roles and strong leadership abilities are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading entertainment company in the United Kingdom is seeking a Hotel Night Team Leader to oversee operations at Thorpe Park. The role involves ensuring exceptional guest experiences during check-in/out, managing night porters, and addressing guest feedback effectively.
Ideal candidates will have:
- Proven hotel front-office experience
- Strong leadership skills
- A dedication to service
Benefits include a generous staff discount program and ongoing training opportunities.
Night Operations Leader – Guest Experience in Chertsey employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Operations Leader – Guest Experience in Chertsey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thorpe Park on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience and leadership. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your passion for guest experience during the interview. Share specific examples from your past roles where you went above and beyond to ensure guests were happy. This will help us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and updates there that can help us in the process.
We think you need these skills to ace Night Operations Leader – Guest Experience in Chertsey
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating exceptional guest experiences. Share specific examples from your past roles that highlight your dedication to service and how you’ve gone above and beyond for guests.
Highlight Your Leadership Skills: As a Night Operations Leader, strong leadership is key. Make sure to showcase your experience in managing teams, especially in a hotel front-office setting. We want to know how you've motivated your team and handled challenges effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role at Thorpe Park. Mention specific responsibilities from the job description and explain how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Merlin Entertainments
✨Know the Company Inside Out
Before your interview, make sure you research the entertainment company thoroughly. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Night Operations Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated your team to deliver exceptional guest experiences.
✨Prepare for Guest Experience Scenarios
Think about potential scenarios you might face during your shift, such as handling guest complaints or ensuring smooth check-ins. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and dedication to service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the training opportunities mentioned in the job description or how the company measures guest satisfaction. This shows you're proactive and genuinely interested in contributing to their success.
