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- Tasks: Lead the night team, ensuring smooth guest check-ins and exceptional service.
- Company: Join the fun-loving team at Thorpe Park's Shark Cabins!
- Benefits: Enjoy discounts on LEGO, free attraction tickets, and a private pension scheme.
- Why this job: Be part of creating unforgettable experiences for guests in a vibrant environment.
- Qualifications: Experience in hotel operations and a passion for customer service.
- Other info: Great opportunities for training and career development await you!
The predicted salary is between 13 - 16 £ per hour.
We are recruiting for a Hotel Night Team Leader to join our AWESOME Hotel Operations Team! As a Hotel Night Team Leader, you’ll be the welcoming face of the Thorpe Shark Cabins, ensuring every guest is checked in and out smoothly while delivering exceptional service throughout their stay. You’ll lead the night operation, supporting Night Porters and ensuring that every guest interaction reflects the high standards expected within the hotel.
A key part of your role involves maintaining the overall presentation and readiness of the Cabins. You’ll oversee overnight cleaning of guest areas, ensure supplies and stock in the Shark Supplies Shop are replenished, and manage luggage handling so guests’ belongings are stored and delivered correctly and safely. You will also ensure all rooms are allocated and prepared for the next day’s arrivals.
You will play an important role in capturing guest feedback by ensuring KPI surveys are completed on departure, and you’ll address any concerns or issues with confidence, integrity, and professionalism. Clear communication with all hotel stakeholders is essential, particularly when anything may impact the guest experience or the smooth running of operations.
Alongside operational duties, you’ll handle required reporting, ensuring information is completed accurately and shared with the right departments. You’ll also carry out people-management tasks for your direct reports, supporting their development and ensuring they are able to deliver consistently high service standards.
Qualifications & Experience
- Proven experience in hotel front-office operations, ideally as a team or shift leader
- Friendly, approachable, and passionate about delivering memorable guest experiences
- Confident in providing exceptional customer service
- Experienced in people leadership or team supervision
- Able to handle guest feedback professionally and constructively
- Capable of thinking quickly and managing unexpected issues during department Duty Manager shifts
- Familiar with Opera, Visionline, Avius, and Accesso systems (desirable)
- Trustworthy and attentive when handling guest property
Due to the rostered hours for this role we can only accept applications from those candidates over the age of 18.
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Ongoing training & development
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.00/Hr.
Hotel Night Team Leader Chertsey, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Team Leader Chertsey, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and any special features. This way, when you chat with guests or your team, you’ll sound like a pro and make a great impression.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with friends or family. The more comfortable you are handling different situations, the more confident you’ll be during interviews or assessments.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you’ve led a team or resolved conflicts. Being able to share these stories will highlight your suitability for the Night Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hotel Night Team Leader Chertsey, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in hotel operations. We’re looking for someone who can lead a team and deliver exceptional service, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you bring to the table. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this awesome opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Merlin Entertainments
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with the Thorpe Shark Cabins and the overall hotel operations. Research their services, guest feedback, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Hotel Night Team Leader, you'll be managing a team. Prepare examples of how you've successfully led a team in the past, handled conflicts, or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you would handle specific guest situations or complaints. Think of a few scenarios where you turned a negative experience into a positive one. This will demonstrate your customer service skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, what success looks like in this role, or how they measure guest satisfaction. This shows your enthusiasm and helps you gauge if the hotel is the right fit for you.
