At a Glance
- Tasks: Create unforgettable experiences for guests in a fun retail environment at Thorpe Park.
- Company: Join Merlin, the UK's most thrilling theme park with a vibrant culture.
- Benefits: Earn from £8.50/hour, enjoy discounts, and get 20 free tickets for friends and family!
- Other info: Flexible hours, ongoing training, and a commitment to inclusivity and diversity.
- Why this job: Be part of an exciting team celebrating 25 years of Fright Nights and making memories.
- Qualifications: Must be 18+, retail experience preferred but passion for guest service is key.
The predicted salary is between 8.5 - 8.5 £ per hour.
What you'll bring to the team:
- Retail Host - Fright Nights
- Location: Thorpe Park, Chertsey, KT16 8PN
- Hours: Full time, fully flexible.
- Contract Type: Seasonal
Here at the UK's Most Thrilling Theme Park, we're gearing up to celebrate 25 Years of Fear, as Fright Nights returns! We are recruiting for Retail Hosts to join our team in delivering our award-winning theme park scare event! Working in Retail at Thorpe Park means creating lasting memories in an environment where no day is ever the same!
With a range of retail stores across the theme park, there are opportunities for both team and independent working opportunities - but no matter where you're working, you'll be part of a team responsible for delivering an exceptional service to our guests!
What you'll be doing:
- Helping to create lasting memories for our guests across our range of retail stores.
- Providing a consistent and high level of service to all guests in line with our values, working to achieve our mystery shop targets.
- Using your in-depth product and park knowledge to help our guests make the most of their visit and our product range.
- Supporting the department in delivering daily revenue targets, through joint ownership of units alongside your team and managers.
- Maintaining a high standard of presentation and cleanliness within the units, ensuring the stores look well-presented at all times in line with procedures.
Qualifications & Experience:
- Due to the nature of the role and working hours, applicants must be 18 years old or over.
- Experience of working in a retail or leisure environment is preferred, but not essential.
- Successful applicants will show a real passion for creating memorable experiences for all our guests and delivering great guest service at all times!
- We're looking for applicants able to clearly communicate with team leaders and management with new ideas and suggestions to create a better work environment.
Benefits:
- Pay from £8.50 per hour (age dependent).
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent.
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
- Ongoing training & development.
About Merlin:
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation.
Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Fright Nights Retail Host Chertsey, UK employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Fright Nights Retail Host Chertsey, UK
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Merlin Entertainments are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Fright Nights Retail Host Chertsey, UK
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Merlin Entertainments.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Merlin Entertainments. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Merlin Entertainments
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
