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- Tasks: Engage with guests, sell souvenirs, and assist with school visits and presentations.
- Company: Join the world’s oldest operating aquarium at SEA LIFE Brighton!
- Benefits: Enjoy a monthly bonus, discounts, and free tickets to attractions worldwide.
- Why this job: Be part of an exciting team creating unforgettable ocean experiences for visitors.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Flexible hours in a fun, dynamic environment until October 2026.
The predicted salary is between 12 - 16 £ per hour.
Looking for a part-time, seasonal job packed with FUN? Get ready to join us at the world’s oldest operating aquarium here at SEA LIFE Brighton! You’ll be working out on the front-line within the attraction, welcoming, greeting, interacting with and helping our guests at every opportunity, ensuring they get the absolute most from their visit.
You could be selling a memento of our guests' amazing experience or supporting them to stock up on SEA LIFE related goodies, answering any questions guests may have and acting as a sales representative. If working in the Guest Experience department you’ll be working with school visits, self-guided tours, workshops for schools, on our exclusive glass bottom boat VIP experience or even giving daily creature presentations. You may also find yourself dressing up in costume or assisting the site displays team with animal feeds. Whatever the role, you will find yourself helping customers as they make their way throughout the attraction, ensuring our guests have an intimate ocean experience.
This is a seasonal position, contracted until October 2026. Flexibility is essential as availability of work will vary throughout the season.
Qualifications & Experience
- Previous experience in customer service or a public-facing role is preferred.
- Strong communication skills with the ability to engage and entertain visitors.
- Experience with processing transactions accurately.
- Ability to work efficiently both independently and as part of a team.
- Knowledge of health and safety procedures in a public setting.
- A positive, enthusiastic attitude with an ability to manage multiple tasks while maintaining attention to detail.
Benefits
- Monthly bonus based on guest satisfaction.
- 25% discount in our retail shops and restaurants.
- 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Employee pricing up to 55% off cinema tickets.
If you’re excited about SEA LIFE and want to be part of something truly special, we want to hear from you!
If you have any questions or require assistance due to a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £12.31/Hr.
Customer Service Assistant in Brighton employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Brighton
✨Tip Number 1
Get to know SEA LIFE Brighton! Before your interview, check out their website and social media. Familiarise yourself with their attractions and events so you can chat about them during your interview. It shows you're genuinely interested and ready to engage with guests!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a guest or handle a tricky situation. Role-play with a friend or family member to boost your confidence. Remember, they want someone who can keep a positive vibe even when things get busy!
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Whether it’s dressing up in costume or sharing a fun fact about marine life, being yourself will help you stand out. They’re looking for someone who can entertain and engage visitors!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates on roles and benefits. Don’t miss out on this fantastic opportunity to be part of something special at SEA LIFE Brighton!
We think you need these skills to ace Customer Service Assistant in Brighton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and SEA LIFE shine through! We want to see that you’re excited about the role and ready to engage with our guests.
Tailor Your Experience: Make sure to highlight any previous customer service or public-facing roles you've had. We love seeing how your past experiences can contribute to creating amazing guest experiences at our aquarium!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board for this fun opportunity at SEA LIFE Brighton.
How to prepare for a job interview at Merlin Entertainments
✨Know Your Ocean Facts
Brush up on some fun facts about SEA LIFE and the creatures you'll be working with. This not only shows your enthusiasm for the role but also helps you engage with guests during the interview, demonstrating your ability to entertain and inform.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you’ve gone above and beyond for a customer. Highlighting your strong communication skills and ability to manage multiple tasks will show that you’re ready for the fast-paced environment of a customer service assistant.
✨Dress for the Occasion
While you don’t need to wear a costume, dressing smartly can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the fun and engaging atmosphere of SEA LIFE Brighton.
✨Be Flexible and Positive
Since this is a seasonal role, emphasise your flexibility in working hours and your positive attitude. Share how you handle busy periods and maintain attention to detail, which is crucial for ensuring guests have an amazing experience.
