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- Tasks: Welcome guests and create unforgettable chocolate experiences at Cadbury World.
- Company: Join the fun team at Cadbury World, where chocolate dreams come true!
- Benefits: Enjoy a monthly bonus, discounts, and free attraction tickets for you and your friends.
- Why this job: Be part of an exciting environment filled with chocolate and joy!
- Qualifications: Outgoing personality, customer service experience, and a passion for fun.
- Other info: Flexible hours with opportunities for extra shifts during term time.
The predicted salary is between 12 - 16 £ per hour.
Calling all chocolate lovers! Ready to step into a world packed with fun, discovery and plenty of chocolate? We’re looking for passionate Cadbury World Hosts to join our team at Cadbury World and help create moments our guests will never forget.
In this role, you’ll be at the heart of our chocolatey wonderland, welcoming guests, hosting experiences and bringing the Cadbury story to life through engaging demonstrations and confident microphone hosting. From Admissions and queue management to live chocolate demonstrations and supporting experiences across the Exhibition, 4D Chocolate Adventure and Cadbury Chocolate Quest ride, you’ll play a key part in making every visit feel special.
You’ll share the rich history of Cadbury in a fun, interactive way, entertain guests of all ages and encourage them to get involved, taste the chocolate, snap photos and explore everything Cadbury World has to offer. You’ll also help keep the attraction running smoothly, looking after equipment, maintaining high standards across the site and always putting health and safety first.
Guest experience sits at the centre of everything you do. You’ll treat every visitor as an individual, think on your feet and go the extra mile to deliver a visit that feels sweet, surprising and truly memorable. Along the way, you’ll promote and sell our delicious products, helping to achieve sales targets while sharing your love of chocolate and creating lasting memories.
These are fixed term, seasonal roles, offering 10 hours per week. During term time, hours may be higher, with up to 40 hours available. Shifts fall between 8:45am and 7pm and include weekends, with the occasional weekday.
Responsibilities:- Experience in a fast paced, customer facing environment
- Confident speaking to large groups, including using a microphone
- A fun, friendly and outgoing personality with a passion for guest experience
- Health and safety focused, fun is great, but safety comes first
- Happy working on your feet and outdoors in all weathers
- Proficient English with good eyesight and hearing, aids welcome
- Cash handling experiences helpful but not essential, full training provided
- A positive attitude that’s as sweet as chocolate itself
- Monthly bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Ready to dive into the chocolatey fun? Apply now and join the world’s most exciting team!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range - GBP £12.31/Hr.
Customer Service Assistant in Birmingham employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Cadbury's history and values. This way, you can show off your passion for chocolate and how you fit into their fun, guest-focused culture.
✨Tip Number 2
Practice your public speaking skills! Since you'll be hosting experiences and engaging with guests, being confident on the mic is key. Grab a friend, rehearse some lines, and get comfortable in front of an audience.
✨Tip Number 3
Show your personality! Cadbury World is all about fun and interaction, so let your outgoing side shine during interviews. Share stories that highlight your customer service experience and how you’ve made past guests feel special.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the sweetest team around. Don’t miss out on this chocolatey opportunity!
We think you need these skills to ace Customer Service Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! Share any experiences or stories that highlight your enthusiasm for Cadbury and how it connects to the role.
Be Yourself: We want to see your fun and friendly personality in your application. Don’t be afraid to let your unique voice come through – it’s all about making a memorable impression!
Highlight Relevant Experience: If you've worked in customer service or have experience speaking to large groups, make sure to mention it! We’re looking for those who can engage with guests and create a fantastic atmosphere.
Apply Through Our Website: Make it easy for us to find you by applying directly through our website. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Merlin Entertainments
✨Know Your Chocolate!
Before the interview, brush up on your knowledge of Cadbury and its history. Being able to share fun facts or stories about the brand will show your passion and enthusiasm for the role. Plus, it’ll help you connect with the interviewers who are likely just as chocolate-obsessed!
✨Show Off Your People Skills
Since this role is all about guest experience, be prepared to demonstrate your customer service skills. Think of examples from past experiences where you went above and beyond for a customer. This will highlight your friendly personality and ability to create memorable moments.
✨Practice Your Microphone Skills
As you'll be hosting experiences and speaking to large groups, practice using a microphone if you can. You might even want to rehearse a short introduction or demonstration. This will help you feel more confident and show that you're ready to engage with guests right from the start.
✨Emphasise Safety First
Make sure to mention your understanding of health and safety protocols during the interview. Since safety is a priority, sharing any relevant experiences or training you have will demonstrate that you take this aspect seriously while still being fun and engaging.
