What you'll bring to the team
Admissions Host
Location: The London Dungeon and Shrek's Adventure London!
Availability: Flexible to work a minimum of 4-5 days per week, including weekdays and weekends, in line with business requirements. Full availability needed between 18 October and 1 November 2026.
The London Dungeon and Shrek's Adventure! London are currently recruiting forAdmissions Hosts to join our outgoing, self-motivated, sales and customer service focused team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different 'ey!).
About the role
Operating from the busy heart of London's South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers!
You will have the opportunity to tailor a guests' perfect visit to Merlin's London tourist attractions, ensuring they have a memorable and rewarding experience. Not only this but you will be batching groups of excited guests into our shows, looking after queue lines, and ensuring the flow into the attractions runs as smoothly as possible.
You will be the face of the attractions and our guests first point of contact so you will have the opportunity to interact, entertain and create magic memories, all whilst providing the very best customer service.
These roles are seasonal with the contract coming to an end in September 2026. Our attractions are open daily and flexibility will be needed as you'll be working your fair share of weekends and bank holidays.
Qualifications & Experience
- Fully flexible to work a rota pattern across weekdays, weekends, and peak trading periods.
- Strong customer service and communication skills.
- Experience working in a fast-paced, customer-facing environment.
- Proven ability to meet KPIs, targets, and drive sales revenue.
- Confident promoting and upselling products and services.
- Ability to work effectively both independently and as part of a team.
- Committed to delivering exceptional visitor experiences.
- Understanding of health, safety, and operational procedures.
- Positive, proactive, and willing to go the extra mile.
Benefits
- Monthly Bonus based on guest satisfaction
- Fortnightly pay
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
From GBP £13.84/Hr.
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Admissions Host London, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
