Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee daily operations at LEGOLAND's hotels, ensuring guest satisfaction and smooth service.
- Company: Join Merlin Entertainments, a global leader in fun and memorable experiences.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and ongoing training opportunities.
- Why this job: Be part of a vibrant team creating unforgettable experiences for families at the UK's favourite theme park.
- Qualifications: Previous hotel experience and strong communication skills are essential; passion for guest satisfaction is a must.
- Other info: This is a permanent, full-time role with a competitive salary and exciting perks.
The predicted salary is between 26000 - 36400 £ per year.
Merlin Entertainments provided pay rangeThis range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeLocation: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7‐day rota (any 5 days out of 7)
Contract Type: Permanent, Salaried
Here at the LEGOLAND Windsor Resort we are entering our Festive Season, and we are recruiting for an Accommodation Supervisor to join our AWESOME Hotel Operations Team! The Accommodation Supervisor will support the day‐to‐day operation of our two Brick‐tastic hotels and our beautiful LEGOLAND Woodland Village lodges and barrels. Working as a central point of contact for the Accommodations team, the Accommodations Supervisor will respond to department queries, monitor in‐house digital systems for guest and staff requests, resolve on the spot guest complaints, handle reservation queries and support with employee relations issues, with the overall goal of delivering first‐class guest experience to every family that chooses LEGOLAND Windsor for their short break. You will identify, prioritise and communicate actions via the relevant communication channels (radio, phone, email, digital systems), maintaining accurate records to identify trends and areas for improvement. As an integral part of the accommodations team, you will seek to consistently improve our guest satisfaction and ensure the smooth operation of all overnight accommodations.
Qualifications & Experience
Previous experience working in a hotel function, ideally front desk / reception administration or back of house / administration is essential
Clear and professional communication across phone, email, and digital systems
Previous experience with data metrics, reporting, tracking and presentation of collected data
Passionate about exceeding guest expectations, with a focus on improving guest KPI metrics
Familiar with risk assessments, health & safety compliance and accident / incident reporting
The ability to embrace our Merlin values – Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care – and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.
Benefits
40% discount off LEGO sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
Free staff parking
Ongoing training & development
About The LEGOLAND Windsor ResortWe are looking for an Accommodation Supervisor to join our AWESOME team at the UK\’s favourite children\’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About MerlinA job with Merlin isn\’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don\’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine‐tingles. In memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests\’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay RangeGBP £26,000.00/Yr.
#J-18808-Ljbffr
Accommodation Supervisor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Supervisor
✨Tip Number 1
Familiarise yourself with the LEGOLAND Windsor Resort and its accommodations. Understanding the unique features of the hotels and lodges will help you speak confidently about how you can enhance guest experiences during interviews.
✨Tip Number 2
Network with current or former employees of Merlin Entertainments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Accommodation Supervisor role.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that demonstrate your ability to handle guest complaints and improve satisfaction metrics. This will show your potential employer that you have the skills needed for the role.
✨Tip Number 4
Research the latest trends in the hospitality industry, especially regarding guest experience and accommodation management. Being knowledgeable about these trends can set you apart as a candidate who is proactive and passionate about the role.
We think you need these skills to ace Accommodation Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel functions, particularly in front desk or administration roles. Emphasise any previous work that involved guest relations and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples of how you've exceeded guest expectations in past roles and how you align with Merlin's values.
Highlight Relevant Skills: In your application, focus on skills such as data metrics, reporting, and communication across various platforms. Provide examples of how you've used these skills to improve guest satisfaction or operational efficiency.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Accommodation Supervisor role.
How to prepare for a job interview at Merlin Entertainments
✨Know the Company
Before your interview, take some time to research Merlin Entertainments and the LEGOLAND Windsor Resort. Understand their values, mission, and what makes them unique in the entertainment industry. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in hotel functions, especially in front desk or administration roles. Be prepared to discuss specific examples of how you've handled guest complaints or improved guest satisfaction in past positions.
✨Demonstrate Communication Skills
As an Accommodation Supervisor, clear communication is key. Practice articulating your thoughts clearly and professionally, whether it’s through phone, email, or face-to-face interactions. You might even want to prepare a few scenarios where effective communication made a difference in your work.
✨Show Your Passion for Guest Experience
Express your enthusiasm for exceeding guest expectations. Share examples of how you've gone above and beyond to ensure a positive experience for guests. This will demonstrate that you align with the company’s focus on delivering memorable experiences.
