Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at SEA LIFE Weymouth.
- Company: Join the fun at a vibrant adventure park with marine life all around!
- Benefits: Enjoy bonuses, discounts, free attraction tickets, and more perks.
- Why this job: Be a part of an exciting environment while inspiring future generations.
- Qualifications: Team leadership experience and a passion for customer service.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 15894 - 19788 £ per year.
Fancy working where sharks and little penguins watch on as you go about your daily work? SEA LIFE Weymouth Adventure Park are looking for a Guest Experience Team Leader to help create the most inspirational and outstanding visitor experiences! In this full‑time permanent role, you will be based within the attraction, on the front line, providing an exemplary level of customer service and interaction to guests. This is a very hands‑on role with administrative duties. You will ensure guests that are embarking on the swashbuckling game of pirate adventure golf are having the best time. You could find yourself delivering entertaining and informative talks to our guests, inspiring the future generation, dressing up in costume characters as well as delivering school workshops, birthday parties and our premium experiences.
Responsibilities
- You will support and deputise for the Guest Experience Manager with the running of the department and act as department duty contact as required.
- You will also act as a role model to other team members, supporting, training and mentoring them to ensure all departmental standards, procedures and targets are being met.
Qualifications & Experience
- Previous Team Leader experience (desirable)
- Able to role‑model what great customer service looks like
- You will be self‑motivated, with excellent organisational skills
- Able to build relationships and communicate effectively
- You will be a standout colleague who enjoys collaborating with people and working in a team to get results
- Responsible, confident, and full of initiative
Benefits
- Monthly Bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
- x2 volunteer days a year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £26,491.00/Yr.
Guest Experience Team Leader in Weymouth employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Leader in Weymouth
✨Tip Number 1
Get to know the company! Before your interview, dive into SEA LIFE Weymouth's mission and values. This will help you connect your experience with what they’re all about, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating amazing experiences for guests, think of examples from your past where you’ve gone above and beyond. Be ready to share those stories!
✨Tip Number 3
Show off your teamwork spirit! Highlight times when you’ve supported or trained others. This will demonstrate that you can be a role model for the team, just like they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Guest Experience Team Leader in Weymouth
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating amazing visitor experiences shine through. We want to see how you can bring that spark to the role and make every guest's day unforgettable!
Highlight Your Team Leadership Skills: Make sure to showcase any previous experience you have in leading a team. We’re looking for someone who can inspire and mentor others, so share examples of how you've done this in the past.
Be Yourself!: We love authenticity! Don’t be afraid to let your personality come through in your application. Whether it’s your sense of humour or your unique approach to customer service, we want to know what makes you, you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for an exciting adventure with us!
How to prepare for a job interview at Merlin Entertainments Group
✨Know Your Audience
Before the interview, do some research on SEA LIFE Weymouth Adventure Park. Familiarise yourself with their mission and values, especially around guest experience. This will help you tailor your answers to show how you can contribute to creating outstanding visitor experiences.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you delivered exceptional customer service. Think about times when you went above and beyond for guests or resolved issues effectively. This will demonstrate that you understand what great customer service looks like and can role-model it for others.
✨Be Ready to Engage
Since this role involves entertaining and educating guests, be prepared to discuss how you would deliver talks or workshops. You might even want to practice a short presentation or storytelling session to showcase your communication skills and ability to engage an audience.
✨Emphasise Team Leadership
Highlight your previous team leader experience and how you've supported and mentored team members. Share examples of how you've fostered collaboration and built relationships within a team, as this is crucial for the Guest Experience Team Leader role.