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For Companies At a Glance
- Tasks: Join our team to create unforgettable experiences for VIP guests at the London Eye.
- Company: Be part of the iconic lastminute.com London Eye, the UK's top visitor attraction.
- Benefits: Enjoy discounts, a bonus scheme, and free entry for friends and family at attractions.
- Why this job: Work in a vibrant environment, meet diverse people, and enhance your customer service skills.
- Qualifications: Must be 18+, with experience in guest service; training provided for cash handling.
- Other info: This is a full-time, fixed-term role until August 2025, requiring weekend flexibility.
What you\’ll bring to the team
Fancy being part of the ultimate viewing experience in the heart of London? Of course, you do! At 135 metres the world-famous lastminute.com London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for VIP Experience Assistants to join our passionate team in delivering the most moving experience in London.
As one of our VIP Assistants you will be part of a dynamic and diverse team providing best-in-class experiences to our guests. Whether serving champagne and canapes inside a Pod, helping guests check in at the VIP desk, serving them a refreshment in the exclusive Eye Lounge, or being the first point of call for all guest queries. You will represent the Hospitality department and all of the amazing things that we do. Your passion for the lastminute.com London Eye, and customer service will shine through daily and drive your enthusiasm for the success of the department.
Please note that due to the fact this role involves serving alcohol we can only accept applicants that are aged 18 and over.
This is a fixed-term role until August 2025. We are recruiting for a full time position which will require you to work 5 out of 7 days.
The attraction is open daily and so flexibility will be needed as shifts will include weekends and bank holidays as required.
Qualifications & Experience
- Experience of consistently delivering excellent guest service on a face-to-face basis, (ideally from within the retail, hospitality, or the entertainments industry)
- The ability to work to a high standard within a lively and often pressurised environment
- The ability to \’think on your feet\’ and take ownership of issues that may arise
- A reliable, customer focused approach
- Experience of cash handling, but full training will be provided
- A flexible approach to working hours
Benefits
Alongside a truly unique working environment, we can also offer,
- 25% discount in our retail shops and restaurants and 40% online LEGO discount,
- Monthly Bonus Scheme based on customer service targets
- Access to an exclusive employee discount website
- Local benefits
- Merlin Magic Pass– allowing your friends and family free entry into our attractions globally
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email atGatewayuk.Recruitment@merlinentertainments.bizand one of the team will get back to you as soon as possible.
Pay Range
GBP £13.49/Hr. #J-18808-Ljbffr
VIP Guest Experience Host employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Guest Experience Host
✨Tip Number 1
Familiarise yourself with the lastminute.com London Eye and its offerings. Understanding the attraction's history, features, and guest experiences will help you engage with potential guests and demonstrate your passion during interviews.
✨Tip Number 2
Practice your customer service skills in high-pressure situations. Since the role involves working in a lively environment, consider volunteering or taking part-time roles in hospitality to enhance your ability to think on your feet.
✨Tip Number 3
Network with current or former employees of the London Eye or similar attractions. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss specific examples of your past guest service experiences. Think of scenarios where you went above and beyond for a customer, as this will showcase your reliability and customer-focused approach during the interview.
We think you need these skills to ace VIP Guest Experience Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality or entertainment. Use specific examples that demonstrate your ability to deliver excellent guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the lastminute.com London Eye and your enthusiasm for providing top-notch service. Mention any relevant skills or experiences that align with the role of VIP Guest Experience Host.
Highlight Flexibility: Since the role requires working weekends and bank holidays, emphasise your flexibility in your application. Mention your willingness to adapt to varying shift patterns and your commitment to being part of the team.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully handled challenging situations in previous roles. This will demonstrate your ability to 'think on your feet' and take ownership of issues as they arise.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past roles where you went above and beyond for customers, especially in hospitality or entertainment settings.
✨Demonstrate Flexibility and Adaptability
Since the role requires working varied hours, including weekends and bank holidays, be prepared to discuss your availability. Highlight any previous experience where you successfully adapted to changing schedules or high-pressure situations.
✨Prepare for Situational Questions
Expect questions that assess your ability to think on your feet. Prepare scenarios where you resolved guest issues or handled unexpected challenges effectively, showcasing your problem-solving skills.
✨Familiarise Yourself with the Venue
Research the lastminute.com London Eye and its offerings. Being knowledgeable about the attraction will not only impress your interviewers but also help you answer questions confidently and show your genuine interest in the role.
