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For Companies At a Glance
- Tasks: Lead the VIP & Events team to create unforgettable experiences for guests at Thorpe Park.
- Company: Join the exciting world of Merlin Entertainment, known for creating magical experiences worldwide.
- Benefits: Enjoy 20 free tickets, discounts, free bus transport, and ongoing training for career growth.
- Why this job: Be part of a fun team, engage with guests, and make lasting memories in a vibrant environment.
- Qualifications: No experience needed, just bring your enthusiasm and a passion for excellent customer service!
- Other info: This is a seasonal role until November 2025, perfect for students looking for flexible work.
What you\’ll bring to the team
Location:Thorpe Park,
Hours: Full time fully flexible
Contract Type:Seasonal, until November 2025
As the VIP & Events Team Leader, you’ll report to the Commercial Sales Manager and be part of a team that plays a key role in delivering a safe and unforgettable experience for our VIP and corporate guests at Thorpe Park. Your role will involve both back-of-house and front-line responsibilities, providing excellent customer service while delivering memorable experiences.
Responsibilities:
- To ensure a seamless, smooth guest journey from their point of booking, their arrival onto the park, to their exit by providing high level of customer service in line with company values
- To assist with the department’s mission to achieve positive customer feedback through internal and external captures.
- To deliver both VIP entry and experience packages whilst achieving all sales and financial targets set by the business.
- To support the wider park through our multi-skilling programme where appropriate.
- Be a sales representative for all VIP Experiences at Thorpe Park.
- To communicate with guests via email and phone to support sales and answer enquiries.
- To support with department administration, including logs and daily paperwork.
- Support product development and contribute new ideas to continually drive department.
- To become a role model for the team, leading from the front.
Qualifications & Experience
No previous experience required, justenthusiasmandeagernessto learn!
Show us you’reguest obsessedby beingpositiveandhelpful.
Go together to show our guests that’s you care!
Due to the nature of this role, applicants will need to be18+.
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have alonger-termcareer in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atrecruitment@thorpe-park.co.ukand one of the team will get back to you as soon as possible.
Pay Range
GBP £12.58/Hr. #J-18808-Ljbffr
VIP & Events Lead employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP & Events Lead
✨Tip Number 1
Familiarise yourself with Thorpe Park's VIP offerings and events. Understanding the unique experiences we provide will help you engage with potential guests and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Network with current or former employees of Thorpe Park, especially those in customer service or event roles. They can offer valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with us. Whether it's through emails or phone calls, being positive and helpful will reflect your suitability for the VIP & Events Lead role.
✨Tip Number 4
Prepare to discuss your ideas for enhancing guest experiences during the interview. We value creativity and innovation, so think about how you can contribute to our mission of delivering unforgettable moments for our guests.
We think you need these skills to ace VIP & Events Lead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the VIP & Events Lead position. Tailor your application to highlight how your skills and enthusiasm align with their needs.
Craft a Compelling CV: Create a CV that showcases your customer service experience, any relevant skills, and your eagerness to learn. Use clear headings and bullet points to make it easy to read, and ensure it reflects your personality and passion for guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your excitement about the role and the company. Mention specific aspects of the job that appeal to you and how you can contribute to creating unforgettable experiences for guests at Thorpe Park.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Enthusiasm
As the role requires a positive and helpful attitude, make sure to express your enthusiasm for the position. Share examples of how you've gone above and beyond to provide excellent customer service in previous roles or experiences.
✨Demonstrate Team Leadership Skills
Since you'll be leading a team, highlight any past experiences where you've taken on leadership roles. Discuss how you motivate others and ensure a seamless guest experience, as this will resonate well with the interviewers.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling difficult customer situations. Prepare scenarios where you've successfully resolved issues or enhanced a customer's experience, showcasing your problem-solving skills and guest obsession.
✨Research Thorpe Park and Its Values
Familiarise yourself with Thorpe Park's mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to creating unforgettable experiences for guests.
