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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist guests with their needs at a vibrant hotel.
- Company: Join the fun team at Alton Towers Resort, where every day is unique!
- Benefits: Enjoy 20 free tickets to attractions, discounts, and ongoing training opportunities.
- Why this job: Be part of creating unforgettable experiences for guests in a lively environment.
- Qualifications: A positive attitude, strong communication skills, and a passion for customer service.
- Other info: Flexible shifts and great career development in a dynamic setting.
The predicted salary is between 7 - 12 £ per hour.
Do you thrive in a fast-paced, fun-filled environment where no two days are the same? Then we want you to help us deliver unforgettable experiences as a Hotel Porter at Alton Towers Resort! Candidates must be able to work five days out of seven.
What You'll Be Doing
Working across 5 unique properties, you'll play a key role in delivering exceptional customer service from check-in to check-out. You'll:
- Greet and assist guests of all ages with luggage and hotel information.
- Assist our guests with any in-room request such as TVs, heating/aircon units and much more.
- Upkeep the standards of tidiness of the hotel properties and grounds to ensure everything is spotless for our guests!
- Be a positive, helpful presence in the hotel reception and public areas - always ready with a smile.
What We're Looking For
We're seeking enthusiastic, proactive, and helpful individuals who love to go above and beyond. The ideal candidate will have:
- A proactive attitude and a can-do approach to solving problems.
- A genuine passion for delivering exceptional customer service.
- Strong communication skills and a friendly, approachable manner.
- Flexibility to work shifts including weekends and evenings.
The role requires a good level of physical fitness, as it involves a significant amount of walking throughout the day. Previous hotel or guest service experience is a bonus - but not essential as you'll be trained on the job. It's your attitude, personality and passion that matter most! You'll also take responsibility for the safe handling of guest property, delivering it to their rooms as well as being on hand for any additional help they may need during their stay. In this role you could work in any of our amazing hotels.
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more...
Pay Range
Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.
Porter - Hotel in Stoke-on-Trent employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter - Hotel in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Alton Towers Resort and its values. When you walk in for an interview, show us that you understand what we’re all about and how you can contribute to creating those unforgettable experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist guests. Role-play with a friend or family member to get comfortable with handling different situations, so you can shine during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable when you come in for your interview. A friendly smile and a professional appearance will help us see you as a great fit for our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Alton Towers Resort. Don’t miss out on this opportunity!
We think you need these skills to ace Porter - Hotel in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm and passion for delivering exceptional customer service. Don’t be afraid to show us why you’d be a great fit for our fun-filled environment.
Tailor Your Application: Make sure to tailor your application to the role of Hotel Porter. Highlight any relevant experience or skills that match what we’re looking for, like your proactive attitude and strong communication skills. This will help us see how you can contribute to our team!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. This makes it easier for us to understand your qualifications and why you’re excited about the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Merlin Entertainments Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Hotel Porter entails. Familiarise yourself with the responsibilities like assisting guests with luggage and maintaining hotel standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for someone. Whether it's helping a guest or solving a problem, having these stories ready will demonstrate your proactive attitude and passion for helping others.
✨Be Ready to Discuss Flexibility
The job requires working shifts, including weekends and evenings. Be prepared to discuss your availability and how you can adapt to the schedule. Showing that you're flexible and willing to work when needed will make you a more attractive candidate.
✨Bring Your Positive Energy
A friendly and approachable manner is key for this role. During the interview, let your personality shine through! Smile, maintain eye contact, and engage with the interviewer. This will not only make a great impression but also reflect the positive presence you’ll bring to the hotel.