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- Tasks: Host and manage unforgettable sleepover events at SEA LIFE Loch Lomond.
- Company: Join a fun and inspiring team at SEA LIFE, where adventure meets education.
- Benefits: Enjoy discounts, bonuses, and free tickets to attractions worldwide!
- Why this job: Create magical memories for guests while working in a unique night-time environment.
- Qualifications: Must be 18+, with great customer service skills and a passion for teamwork.
- Other info: Fixed term role with shifts from 9pm to 6.30am, including weekends.
What you\’ll bring to the team
Get ready to come face-to-fin with some of the strangest creatures you’ll ever meet…AT NIGHT! We have a fantastic opportunity for a Sleepover Assistant to help create the most inspirational and outstanding visitor experiences during our sleepover events at SEA LIFE Loch Lomond.
This will be a step-up position where you will perform general host duties and then run and manage the sleepovers that are booked at our SEA LIFE centre.
The position requires you to help look after the guests and the attraction overnight, creating positive memorable memories for our guests, liaising with the group leaders, managing the hosts who are completing the tours and completing routine building checks.
Full training will be provided, including first aid training.
This is a fixed term role, offering contracted hours between 15-16 per week. Shifts are usually 9pm to 6.30am. Hours will include weekends, school, and bank holidays.
Qualifications & Experience
- 18 years of age or older
- Able to role-model what great customer service looks like
- A self-motivated individual with excellent organisational skills
- Able to build relationships and communicate effectively
- Responsible, confident, and full of initiative
Benefits
Alongside helping to spread happiness and cheer to all our sleepover explorers, you’ll also receive:
- Monthly bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £12.31/Hr. #J-18808-Ljbffr
Sleepover Host employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sleepover Host
✨Tip Number 1
Familiarise yourself with the SEA LIFE Loch Lomond experience. Understanding the attractions and the unique features of the centre will help you engage with guests and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or event management. Be ready to share specific examples of how you've created memorable experiences for guests, as this role is all about making a positive impact.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks effectively. This position requires overseeing various activities during sleepovers, so demonstrating your ability to juggle responsibilities will be key.
✨Tip Number 4
Prepare to discuss your approach to teamwork and communication. Since you'll be liaising with group leaders and managing hosts, illustrating your collaborative spirit and effective communication style will set you apart.
We think you need these skills to ace Sleepover Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sleepover Host. Read the job description carefully and think about how your skills and experiences align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, organisation, and teamwork. Use specific examples that demonstrate your ability to manage events or work with groups, especially in a night-time setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at SEA LIFE Loch Lomond and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves guest interaction.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Passion for Customer Service
As a Sleepover Host, you'll be responsible for creating memorable experiences for guests. Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to ensure guests have a great time.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational skills, especially when managing sleepovers. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where your organisational skills made a difference.
✨Highlight Your Communication Abilities
Effective communication is key in this position, especially when liaising with group leaders and managing hosts. During the interview, provide examples of how you've successfully communicated in previous roles, particularly in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various situations during sleepovers. Think about potential challenges you might face, such as dealing with difficult guests or ensuring safety, and prepare your responses to demonstrate your problem-solving skills.
