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- Tasks: Be the face of Alton Towers, ensuring guests have a magical experience on rides.
- Company: Join Alton Towers Resort, one of the UK's most thrilling theme parks.
- Benefits: Enjoy flexible hours, free tickets, discounts, and ongoing training opportunities.
- Why this job: Experience a fun, dynamic environment while creating unforgettable memories for guests.
- Qualifications: Friendly, enthusiastic individuals with great communication skills; no experience needed!
- Other info: Full training provided; must be comfortable in a fast-paced, outdoor setting.
What you\’ll bring to the team
Are you looking for an exciting, fun-filled role in a world-famous theme park? Alton Towers Resort is on the lookout for enthusiastic colleagues to join our team asRide Hosts!
About the Role:
As aRide Host, you’ll be the face of Alton Towers Resort, ensuring all our guests have a magical and safe experience. You’ll be responsible for assisting with the smooth running of our world-class rides, helping to create memories for families, friends, and thrill-seekers!
Your key responsibilities will include:
- Working on our rides and attractions with a focus on safety and efficiency
- Engaging with guests to provide exceptional customer service
- Assisting with guest queries and ensuring their needs are met
- Managing queues, helping guests access rides safely, and ensuring everyone follows safety procedures
- Reporting any operational issues or incidents to the operator
- Support in daily presentational duties of our rides and attractions
Why join us?
- Flexible working hours: We understand that work-life balance is important, so we offer part-time and full-time shifts to fit around your life.
- A fun, dynamic environment: Be part of the magic in one of the UK’s most thrilling attractions.
- Exclusive colleague perks: Enjoy free tickets, discounts on food and retail, and other fantastic employee benefits at Merlin Entertainments attractions worldwide.
Qualifications & Experience
About You:
We’re looking for individuals who are:
- Friendly and approachable with excellent communication skills
- Enthusiastic and willing to create a positive guest experience
- Comfortable working in a fast-paced, outdoor environment
- Ready to take on responsibility and ensure health and safety standards are met
- Able to work by themselves and as part of a team
- A head for heights would be beneficial
- No previous experience is necessary! We provide full training to all team members.
Benefits
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
Compensation between GBP £7.55/Hr.-GBP £12.21/Hr. #J-18808-Ljbffr
Ride Host employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ride Host
✨Tip Number 1
Familiarise yourself with Alton Towers Resort and its rides. Understanding the attractions and their unique features will help you engage with guests more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a fun, energetic way. Being friendly and approachable is key to creating a positive guest experience, so the more comfortable you are, the better!
✨Tip Number 3
Get accustomed to working in fast-paced environments. You might want to try volunteering or taking part in group activities that require teamwork and quick thinking, as this will prepare you for the dynamic atmosphere at the park.
✨Tip Number 4
Show your passion for customer service during any interactions you have before applying. Whether it's in a casual conversation or a previous job, demonstrating your commitment to providing excellent service can set you apart from other candidates.
We think you need these skills to ace Ride Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Ride Host role. Emphasise your communication skills, enthusiasm for customer service, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for creating memorable experiences for guests. Mention why you want to work at Alton Towers Resort and how you can contribute to their team.
Highlight Teamwork and Safety Awareness: In your application, stress your ability to work well in a team and your commitment to health and safety standards. Provide examples of how you've successfully collaborated with others in previous roles or activities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Enthusiasm
As a Ride Host, your energy and enthusiasm are key. Make sure to express your excitement about the role and the theme park during the interview. Share any personal experiences you've had at Alton Towers or similar attractions to demonstrate your passion.
✨Highlight Customer Service Skills
Since the role involves engaging with guests, be prepared to discuss your customer service experience. Even if you haven't worked in a similar role before, think of examples where you've provided excellent service or resolved issues for others.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be ready to talk about how you would ensure safety for yourself and guests while working on rides. You could mention any relevant experiences or training that showcase your understanding of health and safety standards.
✨Be Ready for Teamwork Questions
The ability to work well in a team is crucial for a Ride Host. Prepare to answer questions about teamwork, such as how you've collaborated with others in past roles or how you handle conflicts within a team setting.
