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- Tasks: Lead our retail gift shops, ensuring smooth operations and high standards.
- Company: Join a legendary castle offering unique experiences for guests.
- Benefits: Enjoy a monthly bonus, discounts, and free attraction tickets for you and your friends.
- Why this job: Be part of an exciting team, unleash creativity, and make a real impact on guest experiences.
- Qualifications: Retail experience is a plus; must be proactive, detail-oriented, and a team motivator.
- Other info: Full-time role until January 2026 with flexible hours, including evenings and holidays.
The predicted salary is between 27800 - 30000 £ per year.
Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Retail Team Leader and start your greatest adventure! We’re on the lookout for a dynamic and driven individual to take charge of our retail gift shops. As a Retail Team Leader, you’ll ensure smooth daily operations, maintain high store standards, and unleash your creativity to explore new and exciting revenue opportunities.
In this role, you’ll be more than just a leader—you’ll be a coach, a motivator, and a key player in driving sales and delivering exceptional customer service. With no two days the same, you’ll be involved in everything from stock control and visual merchandising to food hygiene audits and shop upkeep. This is a 64-acre site with units positioned all around this area which has different gradients; the successful applicant would be required to be positioned at all retail outlets and be comfortable in doing so.
We have a full-time position available which will be a fixed term role until 16 January 2026. This will be a 20 minimum guaranteed hour contract, working term time, school holiday periods, weekends, and bank holidays. Evening shifts will be available throughout the year including over Halloween and throughout the Christmas period.
Qualifications & Experience- Experience as a Retail Supervisor or Team Leader (desirable)
- High levels of pro-activity within an operational setting with problem solving skills
- Experience within a fast-paced customer facing environment
- Have been involved with organising, motivating, and coaching a team
- A passion for retail and a keen eye for detail
- Confident using Microsoft Office, PowerPoint and Excel.
- Monthly Bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. If successful, we ask you are available to attend a two day onsite departmental induction.
Pay Range GBP £13.45/Hr.
Contact Detail:
Merlin Entertainments Group Recruiting Team
gatewayuk.recruitment@merlinentertainments.biz
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with the unique experiences and offerings of the castle. Understanding what makes your potential workplace special will help you connect with the team and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and coached teams in previous roles. Be ready to discuss specific situations where your actions led to improved performance or customer satisfaction.
✨Tip Number 3
Highlight your experience in fast-paced retail environments. Be prepared to share stories that illustrate your ability to handle challenges, manage stock control, and maintain high store standards under pressure.
✨Tip Number 4
Demonstrate your creativity by thinking of innovative ideas for revenue opportunities. Consider how you could enhance visual merchandising or introduce new products that align with the castle's theme and appeal to guests.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Retail Supervisor or Team Leader. Emphasise your problem-solving skills and any experience in fast-paced customer-facing environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and detail how your previous experiences have prepared you for this role. Mention specific examples of how you've motivated and coached a team.
Showcase Your Skills: Highlight your proficiency in Microsoft Office, PowerPoint, and Excel. Provide examples of how you've used these tools in previous roles to improve operations or sales.
Prepare for the Interview: Research the company and its values. Be ready to discuss how you can contribute to maintaining high store standards and driving sales. Think of examples that demonstrate your creativity in exploring new revenue opportunities.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Leadership Skills
As a Retail Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or inspired others, especially in a retail environment.
✨Highlight Your Problem-Solving Abilities
The role requires high levels of pro-activity and problem-solving skills. Think of specific challenges you've faced in previous jobs and how you overcame them. This will show your potential employer that you're ready for the fast-paced nature of the job.
✨Emphasise Your Passion for Retail
Make sure to convey your enthusiasm for retail and customer service during the interview. Share what excites you about working in a retail environment and how you can contribute to creating unique experiences for guests.
✨Be Ready for Practical Questions
Expect questions related to stock control, visual merchandising, and food hygiene audits. Brush up on these topics and be prepared to discuss how you would handle these responsibilities in your role as a Retail Team Leader.
